Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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NICHOLAS TORRES

Plantation

Summary

Highly motivated and performance-driven sales professional with a strong foundation in Verizon’s business sales environment, specializing in B2B strategy and small to medium business growth. Proven success in driving revenue by identifying client needs, presenting tailored wireless and internet solutions, and converting walk-in traffic into long-term business partnerships. Skilled in retention strategy, post-sale relationship management, and reducing churn through proactive engagement and trust-building. Proficient in Verizon systems including OPUS, VZ Navigator, and CRM tools to manage pipelines, streamline processes, and track performance. Recognized for implementing solution-based sales strategies that elevate customer experience and deliver consistent, measurable results.

Overview

6
6
years of professional experience

Work History

Wireless Sales Consultant/Business Expert

Verizon
09.2022 - Current


  • Consistently exceeded monthly sales targets and KPIs through upselling and cross-selling.
  • Served as a trusted advisor, building long-term client relationships.
  • Proactively identified and converted small to medium business customers from walk-in traffic by uncovering business needs and offering tailored Verizon Business solutions.
  • Acted as a floor lead during peak hours or in manager absence—motivating team members, managing workflows, and resolving escalations.
  • Served as the dedicated point of contact as the business leader for all small to mid-sized business clients visiting the store, owning the full business sales process from lead capture to close.

Sales Associate

T-Mobile
03.2021 - 09.2022
  • Utilized T-Mobile’s point-of-sale system and CRM tools to track leads, manage transactions, and maintain accurate customer records.
  • Consistently ranked among the top sales performers in the store, exceeding monthly quotas across new line activations, device upgrades, insurance attachments (PP), and accessory sales.
  • Conducted discovery conversations with local businesses to understand operational needs, then positioned T-Mobile Business plans, unlimited data solutions, and mobile internet for remote teams.
  • Onboarded small businesses with multiple lines, coordinated device deployment, and ensured post-sale support—becoming their go-to wireless advisor.
  • Built trust with customers through consultative selling, ensuring every solution—whether a new phone, plan, or service add-on—was tailored to their lifestyle and budget, leading to stronger loyalty and higher in-store conversions.

Census Enumerator

U.S. Census Bureau
08.2020 - 10.2020
  • Navigated diverse communities, providing clear explanations of census procedures.
  • Ensured accuracy in all entries through diligent use of mobile data systems.
  • Performed field staff duties critical to completing accurate count in hard-to-reach communities.
  • Conducted door-to-door interviews with residents to collect accurate demographic, housing, and economic data while maintaining strict confidentiality and compliance with federal guidelines.
  • Resolved incomplete or inconsistent data by re-contacting respondents and clarifying survey questions, ensuring accuracy and completeness in census records.
  • Used handheld mobile devices (HHCs) and government software to record responses efficiently, verify address information, and submit real-time data with minimal error rates.

Retail Sales Associate

H&M
08.2019 - 06.2020
  • Delivered top-tier customer service and maintained visual merchandising standards.
  • Supported stock replenishment, returns, and promotional displays.
  • Processed sales transactions with attention to accuracy and speed.

Retail Sales Associate

Dick's Sporting Goods
06.2019 - 11.2019
  • Assisted customers in selecting sports equipment and apparel.
  • Handled online orders and inventory restocking efficiently.
  • Educated customers on product features and warranty options.

Education

High School Diploma -

Western High School
Davie, FL
06-2019

Skills

  • Proficient speaking in Spanish
  • Skilled in identifying, qualifying, and closing small-to-medium business clients through in-store traffic, outreach, and inbound leads
  • B2B prospecting and lead conversion from in-store traffic and outreach
  • Skilled in upselling multi-line, connected devices, and service bundles
  • Solution-based selling for wireless, internet, and IoT products
  • Territory development and local business outreach
  • High performance in KPIs
  • Client retention

Accomplishments

  • Ranked #1 in the district in Q4 of 2024, leading gross adds, Protection, and premium growth for both consumer and business
  • Ranked top 10% of the Verizon company in Q4
  • In 2024, led the store in Business gross adds and new accounts, including FWA
  • Successfully made a 25% growth in 2025 in new business adds in my location
  • Maintained a 90% retention through follow-ups with all clients
  • Trained and mentored new hires on business sales strategy, improving team KPI performance
  • Recognized for managerial qualities in my district with a handle in escalations, operations, leading my team with successful metrics


Timeline

Wireless Sales Consultant/Business Expert

Verizon
09.2022 - Current

Sales Associate

T-Mobile
03.2021 - 09.2022

Census Enumerator

U.S. Census Bureau
08.2020 - 10.2020

Retail Sales Associate

H&M
08.2019 - 06.2020

Retail Sales Associate

Dick's Sporting Goods
06.2019 - 11.2019

High School Diploma -

Western High School

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NICHOLAS TORRES