Nicholas Toscano-McDonald
Chicago,Illinois
Summary
Motivated operations manager and recruiter, experienced in working with diverse stakeholders, managing large-scale statewide projects, and creating relevant education training programs. Comfortable in challenging leadership positions as well as being a strong member of a dynamic team. Served as a project leader for many years, successfully reducing overall spending while improving travel safety and brand recognition and creating overall efficiency.
Overview
7
7
years of professional experience
Work History
Business Manager and Medical Center Operations Manager
Chicago Center for Plastic & Reconstructive Surgery
10.2022 - 09.2023
- Patient Case Manager, assisted hundreds of patients successfully
- Managed all supply chain, reducing overall cost by 30% and increasing incoming cases overall
- Responsible for all federal and state compliance including joint commission
- Created, managed, and executed business plans and communicated medical teams vision and objectives.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Chief Operating Officer, Government Contract Manager & Recruiter
Doctors Test Centers
12.2020 - 01.2023
- Directed three statewide public health contracts and three airport medical testing facilities O'Hare and Midway in Chicago and PVD Providence RI
- Responsible for daily operations of 22 medical clinics in addition to mobile outbreak treatment for struggling communities during the Covid-19 Pandemic
- Operated the largest government vaccine centers in RI safely delivering 44k vaccines & 1 million covid tests
- Successfully hired, trained, and onboarded 600+ staff to manage 22 high-volume clinics
- Created strong partnership with the National Guard and the Department of Health for the Covid pandemic
- Directed three of the CDC partner quarantine stations with connection to immigration and homeland security
- Designed a database for reporting thousands of positive COVID cases
- Lead Financial Officer responsible for all budgets ranging in the millions, contract invoices, and overall earnings for the company
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
Operations Manager and Social Media Coordinator
Pier 50 LLC
06.2016 - 10.2020
- Organized Private events including contracts, corporate functions, and conferences
- Aided in branding, social media support on Instagram and Facebook
- Managed all new staff training and hiring.
International Conference Coordinator, and social media Officer
MIT Massachusetts Institute of Technology, Sloan School
12.2016 - 06.2018
- Supported the Executive Director of Student Services with responsibilities including travel coordination, finances, reports, payroll, scheduling, and negotiating vendor contracts
- Responsible for planning several international conferences responsible for all visiting international guests, visa support, lodging, travel safety, and meals for high-profile guests
- Responsible for building meaningful relationships with visiting, faculty, and foreign diplomats
- Focused on rebranding the Action Learning Office while supporting the larger brand transition of MIT Sloan
- Worked with diverse clients & university partners producing creative real-world solutions for long-term global projects
- My team supported hundreds of international businesses.
Education
Bachelor's Degree in Business and Communications -
Suffolk University
Boston, MASkills
- Adept at social media campaigning
- Salesforce Admin
- Canva trained
- Microsoft-certified/ Excel
- QuickBooks trained
- Google Admin
- Pivot Tables trained
- Asana trained
- Adobe trained
- Hootsuite admin
- Instagram admin
- Twitter admin
- Facebook ads
- Customer Retention
- Partnership Development
- Business Development
- Operations Management
- Staff Training/ Management
- Budget Administration
- Data Collection
- Budget Creation
- CRM Software
- Employee Scheduling
- Business Administration
- Risk Assessment and Management
- Recruiting and Hiring
- Documentation Proficiency
- Project Management
- Risk Management
- Conflict Resolution
- Budgeting and Forecasting
- Supply Chain Management
- Human Resources Management
- Contract Administration
- Program Administration
Awards
- Global Enterprise Management Award at MIT, MIT, Successfully revamping the annual International MBA conference and reducing spending by 30k while adding more education-specific programming such as a curriculum on cryptocurrency and Blockchain, 2018
- National Education Program award, Suffolk University, Creating a campus-wide health and safety program that was focused on sexual health for a diverse range of students including transitioning students, 2015
- Unsung Hero Award, RHA, Creating and implementing training on working with students struggling with their mental health and other disabilities, 2015
Timeline
Business Manager and Medical Center Operations Manager
Chicago Center for Plastic & Reconstructive Surgery
10.2022 - 09.2023
Chief Operating Officer, Government Contract Manager & Recruiter
Doctors Test Centers
12.2020 - 01.2023
International Conference Coordinator, and social media Officer
MIT Massachusetts Institute of Technology, Sloan School
12.2016 - 06.2018
Operations Manager and Social Media Coordinator
Pier 50 LLC
06.2016 - 10.2020
Bachelor's Degree in Business and Communications -
Suffolk University
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