Nicholas Townsend
Pataskala
Summary
Dynamic communications professional with a proven track record at Central Ohio Technical College, excelling in student engagement and administrative efficiency. Recognized for exceptional customer service and problem-solving skills, I effectively managed inquiries and enhanced application accuracy, demonstrating adaptability and a strong commitment to team collaboration.
Overview
5
5
years of professional experience
Work History
Communications Assistant
Central Ohio Technical College
Newark
07.2025 - Current
- Managed inbound and outbound calls, providing prompt responses to student inquiries.
- Responded to emails, ensuring timely communication with students.
- Guided students on the application criteria to enhance submission accuracy.
- Checked students into appointments, ensuring efficient appointment flow.
- Instructed students on account creation processes for online access.
- Executed administrative functions for student accounts management, ensuring accurate record-keeping.
Greenhouse Assistant
Baker's Acres
04.2024 - 06.2024
- Planted, cultivated, trimmed, and fertilized plants.
- Maintained irrigation equipment and supported greenhouse operations.
- Collaborated with team on various greenhouse projects to enhance plant health and aesthetics.
- Assisted in landscaping and regularly rearranged plants to optimize visual appeal and growth conditions.
- Unloaded plants and nursery items from delivery trucks at the greenhouse.
- Assisted customers with finding requested plants and flowers.
Retail Sales Associate
Van Buren Acres
09.2023 - 09.2023
- Welcomed customers, providing tailored assistance to enhance shopping experience.
- Managed customer transactions efficiently, ensuring accuracy and speed.
- Organized and arranged merchandise strategically to optimize product visibility and accessibility.
- Maintained and cleaned the store regularly.
Greenhouse Worker
Baker's Acres Greenhouse
05.2023 - 07.2023
- Analyzed job description details
- Cultivated various plants in optimal growing conditions.
- Maintained greenhouse equipment and tools for efficient operation.
- Assisted with planting, watering, and harvesting tasks daily.
Retail Sales Associate
Van Buren Acres
09.2022 - 10.2022
- Evaluated job description details
- Assisted customers in selecting products and providing product information.
- Maintained store cleanliness and organized merchandise displays effectively.
- Processed transactions accurately using point-of-sale systems.
Greenhouse Worker
Baker's Acres Greenhouse
03.2022 - 07.2022
- Reviewed job descriptions to ensure clear understanding of requirements.
- Cultivated various plants in designated greenhouse sections.
- Monitored plant health and adjusted environmental conditions as needed.
- Assisted with daily watering and fertilization of crops.
Farm Worker
New Albany Organics
06.2021 - 01.2022
- Executed harvesting, planting, weeding, watering, washing, and packaging of food products for market distribution.
- Operated tractors for rototilling, bush hogging, plowing, ripping, planting and cultivating.
- Performed farm landscaping tasks including mowing, weed trimming, trash, limb, and rock removal.
- Sold farm products at local farmers markets, restocked inventory, engaged with customers, and managed setup and breakdown of market stand.
- Assisted in multiple farm projects, including planting and harvesting tasks.
Education
Certificate - Management Short Term
Central Ohio Technical College
Newark, OH05.2026
Bachelor of Science - Business Administration
Franklin University
Columbus, Ohio, OH05.2026
Associate of Applied Science - Business Management Technology
Central Ohio Technical College
Newark, OH12.2025
Certificate - Office Administration
Central Ohio Technical College
Newark, OH12.2025
Certificate - Entrepreneurship 1-year
Central Ohio Technical College
Newark, OH12.2025
Certificate - Entrepreneurship Short Term
Central Ohio Technical College
Newark, OH12.2025
Certificate - Human Resources
Central Ohio Technical College
Newark, OH12.2025
Certificate - Management 1-year
Central Ohio Technical College
Newark, OH12.2025
Certificate - Active Listening: Enhancing Communication Skills
Coursera
United States12.2025
Certificate - OSHA 10 Hour Outreach Training Program - General
360 Training
Austin, TX11.2025
Certificate - The Art of Creative Problem Solving
Allison
United States10.2025
Associate of Science: Concentration in Business -
Central Ohio Technical College
Newark, OH05.2025
Certificate - Customer Relations
Central Ohio Technical College
Newark, OH05.2025
High School Diploma -
Granville Christian Academy
Granville, Ohio 05.2021
Skills
- Social media management
- Digital communication
- Content creation
- Public relations
- Writing proficiency
- Positive customer communication
- Customer service excellence
- Time management expertise
- Task prioritization
- Multitasking capabilities
- Team collaboration skills
- Team player
- Detail-oriented
- Problem-solving strategies
- Entrepreneurial mindset
Hobbies
Antique and auction shopping
Gardening and landscaping projects
Fishing and enjoying the outdoors
References
- Baker's Acres: Nick Baker (Owner) 740-924-6525
- Van Buren Acres: Mark Van Buren (Owner) 740-404-8656
- New Albany Organics: Bethany McCarty (Assistant Manager) 740-263-9625
- Dr. Kim Goudy: COTC (College Professor) 740-501-0941
- Central Ohio Technical College: Cassie Summers (Communications Manager) 740-877-7685
- Central Ohio Technical College: Dr. Berry (Executive Office) 740-755-7122
- Central Ohio Technical College: Stephen Pierce (Assistant Director of Success) 740-755-7336
Additional references available upon request
Accomplishments
Graduation Speaker Central Ohio Technical College Autumn 2025
Timeline
Communications Assistant
Central Ohio Technical College
07.2025 - Current
Greenhouse Assistant
Baker's Acres
04.2024 - 06.2024
Retail Sales Associate
Van Buren Acres
09.2023 - 09.2023
Greenhouse Worker
Baker's Acres Greenhouse
05.2023 - 07.2023
Retail Sales Associate
Van Buren Acres
09.2022 - 10.2022
Greenhouse Worker
Baker's Acres Greenhouse
03.2022 - 07.2022
Farm Worker
New Albany Organics
06.2021 - 01.2022
Certificate - Management Short Term
Central Ohio Technical College
Bachelor of Science - Business Administration
Franklin University
Associate of Applied Science - Business Management Technology
Central Ohio Technical College
Certificate - Office Administration
Central Ohio Technical College
Certificate - Entrepreneurship 1-year
Central Ohio Technical College
Certificate - Entrepreneurship Short Term
Central Ohio Technical College
Certificate - Human Resources
Central Ohio Technical College
Certificate - Management 1-year
Central Ohio Technical College
Certificate - Active Listening: Enhancing Communication Skills
Coursera
Certificate - OSHA 10 Hour Outreach Training Program - General
360 Training
Certificate - The Art of Creative Problem Solving
Allison
Associate of Science: Concentration in Business -
Central Ohio Technical College
Certificate - Customer Relations
Central Ohio Technical College
High School Diploma -
Granville Christian Academy