Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Truyol

Hamilton,NJ

Summary

Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

11
11
years of professional experience

Work History

GMP Team Lead

ACM
11.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Data Entry Clerk

PDR CHB U.S. CUSTOMER BROKER
08.2020 - 11.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Customer Service Representative

Boost Mobile
03.2017 - 08.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Cashier
  • Maintain inventory
  • Improved resolution time with effective problem-solving for customer complaints.

Short Order Cook

Dairy Queen
11.2014 - 03.2017
  • Kept kitchen up to code for health and safety inspections.
  • Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
  • Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Education

GED -

Union County College
Elizabeth, NJ

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Schedule management
  • Bi-Lingual in English and Spanish
  • Read and Write Spanish

Timeline

GMP Team Lead

ACM
11.2023 - Current

Data Entry Clerk

PDR CHB U.S. CUSTOMER BROKER
08.2020 - 11.2023

Customer Service Representative

Boost Mobile
03.2017 - 08.2020

Short Order Cook

Dairy Queen
11.2014 - 03.2017

GED -

Union County College

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Nicholas Truyol