Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Tucker

Seaside Heights,NJ

Summary

Proven leader with a track record of enhancing operational efficiency at Stanley Steemer by mentoring staff and optimizing inventory and cash management. Skilled in task delegation and employee performance evaluations, I excel in driving customer satisfaction and team productivity. Expertise in cost reduction and service excellence has significantly boosted business outcomes. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

41
41
years of professional experience

Work History

Assistant Manager

Stanley Steemer
07.2004 - 05.2024
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Disassembled defective parts to make proper repairs.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Calculated costs of materials and labor to prepair detailed repair estimates.
  • Repaired engine and transmission components to rebuild engine and enhance vitality.
  • Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
  • Researched parts availability and pricing to stay on par with competitors and offer best services.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Retained accurate records of purchases, titles and sales.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Repaired and replaced worn and damaged components.
  • Monitored driver locations in field and solved discrepancies to keep team on-track

Restaurant Owner

Crossings Bar And Grill
12.1987 - 07.2003
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Recruited, hired, and trained talented staff to fill vacancies.

Supervised daily activities of restaurant and employees.

  • Managed payroll, daily deposits, and cost controls.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Maintained positive relationships with local community and government officials.
  • Developed and implemented comprehensive business plan to maximise restaurant success.
  • Motivated staff to perform at peak efficiency and quality.
  • Developed unique events and special promotions to drive sales.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.

Banquet Chef

Servico Hotels
06.1983 - 09.1987
  • Recognized quality standards in vegetables, fish, dairy and meat products and selected and used freshest ingredients to prepare menu items.
  • Analyzed banquet event orders and planned and coordinated functions with catering staff to meet or exceed customer expectations.
  • Grilled, roasted, baked and performed other cooking techniques to produce high volume meals.
  • Ordered food and supplies used to prepare meals for [Number] people.
  • Managed production by adhering to preparation, plating and presentation standards and following safety regulations to deliver top quality food.
  • Chopped vegetables, butchered meat and prepared sauces in advance to serve guests promptly and efficiently.
  • Wrote, maintained and updated banquet menu specifications, recipes and production forecasts.
  • Monitored business volume forecast and planned manpower, productivity and costs accordingly.
  • Maintained kitchen equipment in optimal working condition and requested repairs when needed.
  • Learned menu items produced by assigned station to achieve proper quantities.
  • Dated and rotated food containers, safely stored perishables and maintained sanitary work environment to maximize food safety.
  • Utilized culinary techniques to create visually appealing dishes.
  • Set up and broke down kitchen for service.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

Education

High School Diploma -

Hopewell Senior High School
Aliquippa, PA
05.1979

Skills

  • Task Delegation
  • Employee Performance Evaluations
  • Product and service knowledge
  • Employee Scheduling
  • Cost Reduction
  • Repair Knowledge
  • Problem Diagnosis
  • Auto and Engine Repair
  • Oil Changes
  • Equipment Fine-Tuning
  • Preventive Maintenance
  • Maintenance and Repair
  • Route Management

Timeline

Assistant Manager

Stanley Steemer
07.2004 - 05.2024

Restaurant Owner

Crossings Bar And Grill
12.1987 - 07.2003

Banquet Chef

Servico Hotels
06.1983 - 09.1987

High School Diploma -

Hopewell Senior High School
Nicholas Tucker