NICHOLAS TUMBLIN
Queen City,TX
Summary
Manager with more than 25 years of experience planning, developing and implementing backroom processes, execution of shrink plans, seasonal transition and development of way to make money for the company thru profit and loss statements.
Overview
29
29
years of professional experience
Work History
Outside Sales Representative
Acme Brick Tile & Stone
08.2024 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Built strong client rapport to establish diversified network of connections.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Store Manager
Tractor Supply
09.2019 - Current
- Staff management:Recruiting, training, supervising, and appraising staff.This can include creating work schedules, coaching, counseling, and disciplining employees.
- Customer service:Motivating sales teams to provide great customer service and dealing with customer queries and complaints.
- Business strategies:Developing business strategies and marketing and promotional materials to improve store profitability and increase customer traffic.
- Financial management:Managing budgets, preparing annual budgets, scheduling expenditures, and analyzing variances.
- Inventory management:Overseeing pricing and stock control, and ensuring availability of merchandise and services.
- Compliance:Ensuring compliance with health and safety legislation.
- Communication:Communicating effectively with suppliers and head office.
- 2020 Store Manager Rookie of the Year
- 2021 Profit Award
- 2021 Positive Attitude Award
- 2022 Profit Award
- 2022 #1 Performance in Metric in Region
- 2022 Best Operating Store
- 2022 Store Manager of the Year
- 2023 Top Profit Award in Region
- 2023 Best Operating Store
Store Manager
Walmart
10.2015 - 04.2019
- Secured store perimeter and enforced procedures to minimize losses and protect store assets
- Minimized financial discrepancies by accurately controlling monthly operations budget
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Increased profits 1% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Updated store pricing, signage and merchandising based on current promotions
- Oversaw inventory management with cycle counts, audits and shrinkage control
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Assessed, optimized and elevated operations to target current and expected demands
- Hired, trained and managed team of 260 associates, including evaluating performance and enforcing disciplinary actions
- Processed shipments and maintained stock shelf organization
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
Co Manager
Walmart
10.2008 - 10.2015
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
- Coached and developed store associates through formal and informal interactions
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
Assistant Store Manager
Walmart
06.2001 - 10.2008
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results
- Partnered with Store Manager s to develop and implement merchandising plans to guarantee profitability on weekly basis
- Assessed, optimized and elevated operations to target current and expected demands
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
Department Manager
Walmart Supercenter
03.1998 - 06.2001
- Handled all scheduling for store shifts to ensure proper staffing at all times.
- Efficiently addressed customer issues to ensure quick and successful resolution.
- Mentored the team on effective upselling and cross-selling techniques.
- Recruited, interviewed and hired individuals who demonstrated passion and dedication and would add value to the team.
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Provided every customer with professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Maintained current store, product and promotional knowledge to drive consistent sales.
Sale Associate
Montgomery Wards
08.1996 - 03.1998
- Answered questions and resolved issues by explaining current promotions and store policies.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Education
High School Diploma - undefined
Queen City High
Queen City, TexasSkills
- Training and development Risk management
- Employee supervision and motivation Process improvement
- Store operations oversight Program implementation
- Process improvements Project management
- Results-oriented Reliable
- Store opening and closing procedures Inventory management
- Operations management Accurate cash handling
- Staff training and development Team leadership
- Quick learner Customer Service
Timeline
Outside Sales Representative
Acme Brick Tile & Stone
08.2024 - Current
Store Manager
Tractor Supply
09.2019 - Current
Store Manager
Walmart
10.2015 - 04.2019
Co Manager
Walmart
10.2008 - 10.2015
Assistant Store Manager
Walmart
06.2001 - 10.2008
Department Manager
Walmart Supercenter
03.1998 - 06.2001
Sale Associate
Montgomery Wards
08.1996 - 03.1998
High School Diploma - undefined
Queen City High
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