Nicholas Ucol
Waipahu,HI
Summary
Motivated professional with a strong work ethic and proven adaptability. Demonstrates exceptional interpersonal skills and excels in unsupervised environments. Experienced in customer service, multitasking, and effective time management. Committed to continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Waipahu, HI
06.2022 - Current
- Supervised daily operations to maintain smooth workflows and ensure customer satisfaction.
- Trained new partners in product knowledge and customer service techniques.
- Managed inventory levels, restocked supplies, and reduced waste effectively.
- Implemented store policies to uphold compliance and safety standards.
- Resolved customer complaints with effective solutions and support.
- Collaborated with management to enhance service quality and operational efficiency.
- Conducted on-the-job training for new staff members.
- Communicated job duties and expectations clearly to employees.
Barista Trainer
Starbucks
Waipahu, HI
09.2019 - 06.2022
- Trained new baristas on coffee preparation techniques and equipment operation.
- Conducted on-site training sessions focused on brewing methods and customer service etiquette.
- Prepared numerous hot and iced beverages with accuracy, ensuring high customer satisfaction.
- Greeted guests warmly, delivering superior customer service consistently.
- Demonstrated safe working protocols while instructing baristas on equipment usage.
- Memorized official and off-menu drink recipes to enhance service variety.
- Handled cash transactions accurately, maintaining financial integrity at the register.
- Implemented customer feedback to refine service quality and menu selections.
Sales Associate
Asics
Waipahu, HI
01.2018 - 03.2021
- Facilitated customer product selection and addressed inquiries regarding athletic footwear.
- Maintained organized sales floor, ensuring displays highlighted new merchandise.
- Processed transactions efficiently using point-of-sale systems and cash registers.
- Educated customers on features and benefits of Asics footwear technology.
- Provided exceptional customer service by greeting customers warmly.
- Ensured cleanliness of store environment, including floors, windows, and displays.
- Collaborated with sales team members to achieve group targets.
Education
Bachelor of Science - Information Technology
Arizona State University
Tempe, AZ12-2025
High School Diploma -
Waipahu High School
Waipahu05-2014
Skills
- Technical support and troubleshooting
- Customer service and relations
- Employee training and mentoring
- Problem solving
- Inventory management
- IT support
- Client assistance
Timeline
Shift Supervisor
Starbucks
06.2022 - Current
Barista Trainer
Starbucks
09.2019 - 06.2022
Sales Associate
Asics
01.2018 - 03.2021
Bachelor of Science - Information Technology
Arizona State University
High School Diploma -
Waipahu High School
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