Nicholas Valente
Syracuse,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Furniture Sales Representative
Self Employed
Syracuse, NY
02.2012 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Customer Service Representative/Caddie
Turning Stone Casino/Caddie Master
Verona, NY
05.2007 - 09.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Oversaw maintenance and operation of golf course. Personally caddied and cared for equipment, maintaining safety, cleanliness and operational efficiency.
Sales Associate
Nextel Retail Stores
Liverpool, NY
03.2005 - 05.2008
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
Online Sales Assistant
Mannysonline
Syracuse, NY
01.2003 - 12.2007
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Provided exceptional support during peak seasons, managing increased workload effectively without compromising service quality or response timeframes.
- Increased online sales by optimizing product listings with detailed descriptions and high-quality images.
Education
General Studies
Mowhawk Valley Community College
Utica, NYSkills
- Adaptability
- Creativity
- Problem solving
- Interpersonal communication skills
- Self motivation
Timeline
Furniture Sales Representative
Self Employed
02.2012 - Current
Customer Service Representative/Caddie
Turning Stone Casino/Caddie Master
05.2007 - 09.2011
Sales Associate
Nextel Retail Stores
03.2005 - 05.2008
Online Sales Assistant
Mannysonline
01.2003 - 12.2007
General Studies
Mowhawk Valley Community College