Nicholas Valentine
San Diego
Summary
Experienced restaurant professional with skills in managing, bartending, and serving. Successful in team leadership, guest service, and maintaining a seamless dining experience. Committed to delivering exceptional service and upholding high standards of quality and professionalism.
Overview
16
16
years of professional experience
Work History
FOH Manager
D’LISH
12.2022 - 04.2025
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Bartender Shift Manager
Le Meridien Delfina Hotel
02.2018 - 03.2020
- Ensured seamless service delivery during busy nights, weekends, and event-driven surges.
- Executed responsible management of opening and closing duties.
Kincaid's
Server
04.2013 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Lead Server
Rock Sugar Pan Asian Cuisine
01.2009 - 06.2014
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Education
Level 1 Sommelier - Wine Service And Knowledge
Spago
Hollywood, CA2016
Associate Of Arts - Marine Biology
Santa Monica College
Santa Monica, CAInstaller - Automotive Electronics
Installer Institute
Long Beach, CASkills
- Guest relations
- Table management
- Point of sale systems
- Money handling
- Supply ordering and management
- Training and mentoring
- Self motivation
- Promotional events
- Food safety compliance
- POS system operations
- Floor management
- Reliable and responsible
Languages
French
Native or Bilingual
Timeline
FOH Manager
D’LISH
12.2022 - 04.2025
Bartender Shift Manager
Le Meridien Delfina Hotel
02.2018 - 03.2020
Kincaid's
Server
04.2013 - 12.2017
Lead Server
Rock Sugar Pan Asian Cuisine
01.2009 - 06.2014
Level 1 Sommelier - Wine Service And Knowledge
Spago
Associate Of Arts - Marine Biology
Santa Monica College
Installer - Automotive Electronics
Installer Institute
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