Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas VanEvery

Oklahoma City

Summary

Dynamic professional with a proven track record at AT&T Mobility, excelling in device configuration and network troubleshooting. Recognized for achieving rapid response times and maintaining high customer satisfaction. Strong problem-solving abilities and effective communication skills drive successful resolutions to complex technical issues, ensuring optimal performance and client retention.

Overview

22
22
years of professional experience
1
1
Certification

Work History

FirstNet TechSupport/Business Mobility TechSupport

AT&T Mobility
Oklahoma City
08.2023 - Current
  • Assisted customers in setting up new devices and configuring network settings for optimal performance
  • Collaborated with cross-functional teams to identify and resolve complex technical issues
  • Documented all customer interactions and solutions in a detailed ticketing system
  • Performed remote diagnostics to identify root causes of technical problems and implemented appropriate solutions
  • Maintained a high level of customer satisfaction by providing timely and effective resolutions to their technical concerns
  • Escalated unresolved issues to higher-level support or engineering teams for further investigation
  • Demonstrated strong problem-solving skills by analyzing complex technical issues and finding innovative solutions
  • Achieved an average response time of less than 15-20 minutes during peak hours through efficient prioritization of tasks
  • Investigated recurring technical issues reported by multiple customers, collaborating with other departments to implement permanent fixes

Licensed Insurance Agent TTEC/USAA

TTEC
Oklahoma City
04.2020 - 08.2023
  • Educated customers on policy details and claims procedures.
  • Provided support during claims processing to facilitate timely resolutions.
  • Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
  • Assessed customer needs and provided appropriate insurance solutions.
  • Explained policy terms and coverage options to clients clearly and effectively.
  • Processed claims by gathering necessary documentation and liaising with adjusters.
  • Provided customers with advice and guidance on their property insurance needs.
  • Assessed risk factors to determine appropriate coverage levels for customers.
  • Call Center, Fully Licensed Insurance Adjuster for all States. Take incoming calls for auto/property claims, adjust claim, determine liability, and process claims.

Service Manager

Johnson Fitness and Wellness
Oklahoma City
11.2017 - 03.2020
  • Repair and maintain fitness equipment in commercial and residential settings for all of Oklahoma. (Residential and business)
  • Order parts, maintain inventory, collect/make/process invoices and POs (billing), and maintain the company service vehicles.
  • Contact customers for scheduling appointments, billing, and generating quotes for customers. Help support the sales team and stores.
  • Managed daily operations of service department to ensure efficient workflow.
  • Oversaw scheduling and allocation of resources for service team activities.
  • Coordinated with other departments to resolve customer issues quickly and effectively.
  • Maintained inventory of tools and supplies necessary for service operations efficiently.
  • Resolved customer complaints in a timely manner.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated and supported employees to maintain low turnover.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Collaborated with customers to offer solutions to service needs.
  • Created written estimates and obtained customer consent to proceed.
  • Created employee work schedules to keep shifts properly staffed.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Reviewed customer billing statements for accuracy prior to release.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Train delivery teams for equipment installation.
  • There are a lot more responsibilities, but they are mostly administrative and clerical work.

Service Technician

Treadmill Hero
Oklahoma City
08.2014 - 11.2017
  • Diagnosed mechanical issues in various treadmill models and other fitness equipment.
  • Repaired and replaced faulty components as needed.
  • Conducted routine maintenance on exercise equipment.
  • Provided technical support to customers via phone and email.
  • Collaborated with team members to improve service processes.
  • Trained new technicians on equipment handling and safety protocols.
  • Utilized diagnostic tools to assess equipment performance.
  • Maintained accurate service records for customer interactions and repairs.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Diagnosed problems and determined solutions for various customer issues.
  • Performed onsite repair of equipment at customer locations.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Repaired faulty components, such as motors, mechanical parts, and switches.
  • Troubleshot electrical circuits using schematics and diagrams.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Conducted service appointments to diagnose and fix problems.
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Examined previously completed work for accuracy.
  • Responded quickly to emergency calls from clients needing immediate assistance.
  • Logged services performed in service ticket system.
  • Maintained certifications and completed training on systems and components.
  • Installed new systems according to manufacturer specifications.
  • Tested repaired items to ensure functionality before returning them to customers.
  • Tracked inventory used and notified supervisor about re-ordering needs.
  • Set up and operated mechanical and manual tools and equipment.
  • Adhered to quality assurance procedures during every stage of the service process.
  • Assisted with installation projects at both residential and commercial sites.
  • Assembled components into complete systems following blueprints or other instructions.
  • Handled yearly and preventive maintenance to keep vehicles in good working condition.
  • Provided training on the safe usage of equipment when needed.
  • Communicated with vendors regarding supply orders and delivery timelines.
  • Resolved software-related issues by troubleshooting programs and applications.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Estimated cost of labor and materials for projects and communicated value to clients.
  • Kept records of parts and equipment used in projects to update inventory.
  • Replaced worn or damaged parts with OEM replacements as necessary.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Provided technical support to customers over the phone and in person.
  • Followed established safety rules, OSHA guidelines and company safety policies and procedures.
  • Conducted preventive maintenance on a variety of machines and systems.

Facility Manager

24 Hour Fitness
Riverside
12.2003 - 04.2013
  • Managed facility operations and maintenance activities to ensure optimal functionality.
  • Coordinated vendor contracts and service agreements for facility needs.
  • Oversaw budgeting and financial planning for facility management projects.
  • Implemented safety protocols and compliance measures throughout the facility.
  • Supervised facility staff, providing training and guidance on best practices.
  • Developed maintenance schedules to prolong asset lifespan and improve efficiency.
  • Conducted regular inspections to identify maintenance issues and prioritize repairs.
  • Collaborated with departments to align facility services with organizational goals.
  • Maintained cleanliness and presentation standards to increase appeal of facility.
  • Resolved customer complaints pertaining to facility-related matters quickly and effectively.
  • Prepared and submitted reports on facility operations, including budget updates.
  • Planned and coordinated the maintenance of facility equipment and systems.
  • Scheduled and monitored on-site inspections of facility.
  • Conducted regular inspections of facilities to ensure safe working conditions.
  • Monitored inventory levels of supplies used in the facility's operations.
  • Inspected equipment, facility grounds, external building structure and systems on regular basis.
  • Ensured compliance with applicable building codes, ordinances, laws, rules, regulations and standards.
  • Reviewed work orders for accuracy, completeness, and compliance with safety regulations.
  • Provided technical guidance to staff regarding facility operations and maintenance issues.
  • Prioritized and performed routine maintenance to keep facility in excellent shape.
  • Maintained records relating to all aspects of facilities management including financial data.

Education

High School Diploma -

Humble High School
Humble, TX
05-1994

Skills

  • Device configuration
  • Network troubleshooting
  • Technical documentation
  • Remote diagnostics
  • Customer support
  • Incident escalation
  • Inventory management
  • Problem solving
  • Time management
  • Technical training
  • Customer service

Certification

  • Insurance Adjuster

Timeline

FirstNet TechSupport/Business Mobility TechSupport

AT&T Mobility
08.2023 - Current

Licensed Insurance Agent TTEC/USAA

TTEC
04.2020 - 08.2023

Service Manager

Johnson Fitness and Wellness
11.2017 - 03.2020

Service Technician

Treadmill Hero
08.2014 - 11.2017

Facility Manager

24 Hour Fitness
12.2003 - 04.2013

High School Diploma -

Humble High School

Similar Profiles

CREATE PROFILE