Nicholas Vasquez
Irvine,CA
Summary
Experienced Signal Support Specialist with over 10 years of comprehensive background in signal support systems network administration, cyber security, and advanced information technology expertise. Strengths include maintaining and troubleshooting LAN, WAN, WLAN, MAN, and SAN. Integrating network systems into large area platforms, large office buildings, supporting numerous personnel on network and software uses. Successful in delivering reliable communication networks, enhancing operational efficiency and contributing to mission success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Signal Support Specialist (25U)
United States Army
Tacoma, WA
05.2014 - Current
- Performed regular backups of critical data and documents.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Installed, tested and evaluated new systems, applications and patches.
- Provided guidance on best practices related to system administration procedures.
- Resolved complex technical problems within established service level agreements.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Created user accounts and managed access rights for users.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Configured and maintained system hardware, software and network components.
- Troubleshot application errors and provided technical support to end-users.
- Worked closely with IT department to ensure all cyber security measures were up-to-date.
- Provided technical support on all aspects of cyber security operations.
- Analyzed user needs and developed specifications for new systems or modifications.
- Ensured all components are compatible with existing systems prior to implementation.
- Implemented strategies for improving customer service levels through enhanced use of technology.
- Conducted research to identify new technologies that could improve operations.
- Provided technical support to end-users on a variety of issues.
- Monitored application and print servers, rapidly responding to faults and malfunctions.
- Conducted research on emerging technologies in order to identify opportunities for improvement.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Managed email routing and internal message protocols to support reliable delivery of communications.
- Administered user accounts, permissions, and access controls, enhancing security and compliance.
- Collaborated with IT teams to design and improve the network architecture, enhancing overall performance and reliability.
- Performed regular maintenance on switchers, monitors, patch panels, routers, and other devices.
- Developed, tested, debugged and documented software programs using Java, JavaScript and HTML and CSS.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed routine maintenance and repair.
- Maintained inventory of replacement parts for use in computer repair.
- Performed inventories on computers and computer repair equipment.
- Repaired damaged components on computers such as logic boards, keyboards, ports.
- Assisted with computer repairs and technical support issues related to hardware or software malfunctions.
- Maintained records of repairs and maintenance performed on customer computers.
Education
High School Diploma -
University of Maryland - Baltimore County
Baltimore, MDSkills
- Possess Secret clearance
- Network Administration
- Satellite Communications
- Performance Optimization
- Disaster Recovery Planning
- Software configuration
- Information Security
- Network configuration
- Hardware Installation
- Verbal and written communication
- Power Distribution
- Troubleshooting and assistance
- Signal support systems installation
- Task Prioritization
- Advanced troubleshooting
- Software Installation
- Network status monitoring
- Mobile Device Management
- Hardware expertise
- Programming
- Hardware and software installation
- Active Directory
- System updates
- Server Management
- Hardware troubleshooting
- Helpdesk operations
- Technical Support
- Windows 95/98/2000/XP/XP Pro/NT
- Device configuration
- Storage Management
- System Upgrades
- Project Management
- Information confidentiality
- Team Collaboration
- Risk mitigation planning
- Application support
- Quality Assurance
- Relationship Building
- Attention to Detail
- Active Listening
- Interpersonal Skills
- Problem-solving aptitude
- Security improvements
- System Integration
- Goal Setting
- Adaptability and Flexibility
- Teamwork and Collaboration
- Professionalism
- Public Speaking
- Time Management
- Verbal Communication
- Multitasking
- Customer Relations
- Written Communication
- Decision-Making
- Google Drive
- Cybersecurity
- Security understanding
- Maintaining Building Security
- Security briefings
- Vault Security
- IT Security Management
- System and Network Security
- Network Security Software
- Cisco wireless routers and switches
- CiscoWorks
Affiliations
- Commitment to working out and building up to compete in a powerlifting competition
- Paddle boarding weekly to stay active and balance stress
Certification
- IT Network and Cisco Routing
- Fiber optic installation
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Signal Support Specialist (25U)
United States Army
05.2014 - Current
High School Diploma -
University of Maryland - Baltimore County