Nicholas Vasquez
Plainville,CT
Summary
Passionate individual with a proven track record at an independent and dependent employer, excelling in customer service excellence and team collaboration. Skilled in one on one interactions, mentoring and growing strong client and costumer relationships. Committed to maintaining high company and personal standards while delivering quality service at a high level.
Overview
6
6
years of professional experience
Work History
Barber
Independent Employer
Ironcutz Barbershop 39 Mill Street Berlin CT
02.2024 - Current
- Provided haircuts and grooming services to a diverse clientele, ensuring customer satisfaction.
- Maintained cleanliness of workstations and tools to adhere to the states hygiene standards.
- Consulted with clients on styles and products to meet individual preferences.
- Developed strong relationships with clients, developing repeat business through a personalized service while simultaneously building a strong and lasting rapport.
- Adapted quickly to changing client demands, enhancing overall client experience and retention.
- Answered incoming calls and scheduled appointments for clients.
- Provided a safe and welcoming environment to my coworkers and clients.
- Most importantly continue to have fun while doing what I love at a high level. Barbering is my passion.
Shift Leader
Dunkin Dounts
436 Farmington Ave Plainville CT
07.2020 - Current
- Analyzed and optimized team processes to improve service efficiency and maintain high levels of customer satisfaction in high-pressure environments.
- Analyzed past processes and applied new techniques to enhance efficiency and decrease wait periods.
- Analyzed customer issues and implemented effective solutions to uphold high standards of customer satisfaction and loyalty.
- Engaged with management to create tailored training for employee growth, performance and an optimized daily workflow for new and existing employees.
- Picked up orders and missing items from other stores and co-handled truck deliveries.
- Monitored workplace conditions and ensured all safety protocols were being upheld (cleanliness and safety standards.)
- Managed transactions through POS software, ensuring accuracy in cash, gift, and credit card handling.
- Executed Daily Cash count of till.
- Managed information flow to upper management with daily issues or concerns with clarity and precision.
- Addressed interpersonal conflicts within the team, ensuring positive working relationships.
Education
High School Diploma - Barber / Cosmetology
Plainville High School
Plainville, CT04.2023
Skills
Quick learner
Team collaboration
Customer safety
Verbal communication strength
Cleaning and sanitation
Strong leader
Business management
Appointment scheduling
Networking expertise
Accurate money handling
Product knowledge
Mentoring and training
Industry trends
Upselling services
Customer service excellence
Timeline
Barber
Independent Employer
02.2024 - Current
Shift Leader
Dunkin Dounts
07.2020 - Current
High School Diploma - Barber / Cosmetology
Plainville High School