Nicholas Velez
Reading,PA
Summary
Knowledgeable Cycle counter with solid background in inventory management and material handling. Demonstrated ability to ensure accurate stock counts and manage inventory discrepancies efficiently. Proven track record of utilizing attention to detail and problem-solving skills to maintain optimal inventory levels.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Focused customer service with 4-year customer service & sales with a computer skill set background. Develop and implement creative transportation and distribution procedures to maximize efficiency.
Overview
4
4
years of professional experience
Work History
Material Cycle Counter
Morgan Truck Body
02.2025 - Current
- Partnered with the quality control team to ensure all materials met company standards, reducing instances of defective products entering production lines.
- Facilitated collaboration between warehouse staff and management, addressing concerns about inventory levels and storage conditions.
- Assisted with annual physical inventories, reconciling any discrepancies found during the count process.
- Established best practices for handling damaged goods in the warehouse, reducing waste and maintaining accurate inventory records.
- Developed custom reports for management using Excel & JD EDWARDS , providing insights into inventory trends and potential areas for improvement.
- Improved the accuracy of material cycle counts by cross-referencing data from multiple sources, including purchase orders and shipping documents.
Clothing Brand Owner
Self Employed
04.2023 - Current
- Established strong relationships with suppliers, negotiating favorable terms and pricing.
- Increased brand awareness by implementing effective marketing strategies and social media campaigns.
- Continuously evaluated company performance against financial goals while adjusting strategies as needed for success.
- Invested in employee development through training programs to encourage skill-building and job satisfaction.
- Conducted regular trend analyses to ensure product offerings remained relevant in a competitive market.
- Expanded the brand''s reach by participating in industry trade shows and events.
- Generated positive publicity through press coverage and influencer collaborations, driving sales growth.
- Implemented efficient production processes to minimize waste and maximize output quality.
- Utilized data analytics tools to track performance metrics and guide decision-making processes.
- Improved customer satisfaction by addressing concerns promptly and providing exceptional service.
- Enhanced profit margins by optimizing pricing strategies based on market research and competitor analysis.
- Boosted online presence through a user-friendly website, enhancing customer engagement.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Created and managed budgets to maximize brand reach and engagement.
- Researched market trends to identify customer needs and preferences for strategic planning.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
Cycle Counter
Amazon
09.2023 - 06.2024
- Maintain records of completed work and production data including volume produced and time required for each task.
- Observe machine operations to detect any problems or defects in the finished product.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Record production information such as quantities produced and materials used on daily logs.
- Comply with company policies regarding quality control procedures.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Conducted physical inventories, verifying quantities against system records and adjusting as necessary.
- Assisted in training new team members on cycle counting procedures and best practices, ensuring consistent and accurate inventory management across the organization.
- Increased warehouse organization by identifying obsolete or damaged items for disposal or repair accordingly.
- Enhanced warehouse efficiency with thorough audits of stock levels and proper storage procedures.
- Contributed to successful audits by providing accurate, complete, and well-organized documentation of all performed cycle counts.
- Assisted in the development of new processes for effective inventory control and management.
Customer Service Representative
DTLR
04.2023 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Crew Member
Wawa
05.2021 - 01.2023
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Interacted pleasantly with guests to deliver quality customer service.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Drove team success by quickly completing assigned tasks.
- Stocked shelves and cases with new or transferred items.
- Upheld high standards of productivity and quality in operations.
Education
High School Diploma -
Reading Senior High School
06-2023
Skills
- Order reading
- Breakdown troubleshooting
- Operational control
- Production preparation
- Manufacturing experience
- Equipment monitoring
- Problem-solving
- Quality assurance
- Project management
- Attention to detail
- Supply chain distribution
- Complex Problem-solving
- Machinery operations
- Workplace safety
- Equipment inspection
- Regulatory compliance
- Operations support
- Supply chain management
- Performance management
- Good communication
- Forklift operation
- Equipment operation
- Heavy lifting
- Basic math
- OSHA
- Safety compliance
- Quality control
- Shipping and labeling
- Forklift and pallet jack operation
- Machinery operation
- Teamwork and collaboration
- Complaint resolution
- Specification compliance
- Conflict management
- Peer mentoring
- Documentation skills
- Relationship building
- Student support
- Leadership qualities
- CPR certified
- Warehouse operations
- Safety procedures
- Microsoft office
- Cycle counting
- Stock control
- Supplier relationship management
- Warehouse management
- Materials planning
- Stock replenishment
- Demand forecasting
- Production scheduling
- Cost reduction
- Teamwork
- Time management
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
- Active listening
- Customer relations
- Invoice processing
- Data documentation
- Customer service
- Microsoft teams
- Microsoft forms
- Microsoft powerapps
- Microsoft teams management
- Microsoft Excel
- Friendly, positive attitude
- Computer skills
- JD Edwards program
- Data entry
- Data management
- Computer operations management
- Decision-making
- Programming
- Box Truck knowledge
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Running a successful clothing brand alone
Timeline
Material Cycle Counter
Morgan Truck Body
02.2025 - Current
Cycle Counter
Amazon
09.2023 - 06.2024
Clothing Brand Owner
Self Employed
04.2023 - Current
Customer Service Representative
DTLR
04.2023 - 09.2023
Crew Member
Wawa
05.2021 - 01.2023
High School Diploma -
Reading Senior High School
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