Nicholas Vincent
Antioch,TN
Summary
Goal-driven and skilled individual offering 2+ years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Ramp Agent Supervisor
Trego-Dugan Aviation
06.2021 - Current
- Improved ramp operations by implementing efficient scheduling and team coordination.
- Enhanced safety measures for ground crews by conducting regular training sessions and equipment inspections.
- Streamlined baggage handling processes to ensure timely delivery to aircraft and reduce delays.
- Reduced operational costs by optimizing staff utilization, eliminating redundancies, and maximizing resource allocation.
- Ensured compliance with FAA regulations and company policies through diligent oversight of ramp agent activities.
- Boosted employee morale and retention by fostering a positive work environment and providing ongoing support to team members.
- Optimized aircraft turnaround time by coordinating efficient fueling, catering, cleaning, and boarding processes.
- Assisted airline clients with ad-hoc requests related to cargo loading/unloading or special assistance for disabled passengers when necessary.
Lead Security Guard
Allied Universal Security Services
10.2020 - 12.2021
- Reduced incidents of vandalism and theft by implementing effective access control measures.
- Enhanced overall security by conducting regular patrols and monitoring surveillance systems.
- Managed a team of security guards, ensuring optimal performance and adherence to established protocols.
- Provided thorough training for new hires, fostering a competent and efficient security workforce.
- Maintained detailed records of daily activities, incidents, and visitor logs to ensure accurate documentation.
- Developed comprehensive risk assessments for various events, enabling proactive mitigation strategies.
- Improved communication within the security team by establishing clear lines of reporting and information sharing processes.
- Provided exceptional customer service to visitors while maintaining strict adherence to access control protocols.
- Assisted management in developing robust security policies tailored to the organization''s needs and industry best practices.
- Conducted investigations into reported incidents promptly and thoroughly, gathering evidence for appropriate action or resolution.
- Facilitated incident debriefs following major events or situations, identifying areas for improvement or lessons learned for future preparedness efforts.
- Coordinated with facility maintenance teams to address any identified security infrastructure issues or deficiencies in a timely manner.
Resident Assistant
Tennessee State University
08.2016 - 05.2019
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Maintained clean, safe, and well-organized patient environment.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
Education
Specialist of Education - Counseling
Middle Tennessee State University
Murfreesboro, TN07.2025
Bachelor of Science - Sociology
Tennessee State University
Nashville05.2020
Skills
- Ramp Service
- Ground Operations
- Workflow Optimization
- Technical Knowledge
- Decision Making
- Safety Management
- Weather Awareness
- Time Management
- Problem Solving
- Multitasking Abilities
- Team Leadership
- Heavy Lifting
- Flexible Schedule
- Pushback and Towing
- Aircraft Sanitation
- Performance Monitoring
- Security Protocols
- Threat Assessment
- Surveillance Techniques
- Customer Service
Timeline
Ramp Agent Supervisor
Trego-Dugan Aviation
06.2021 - Current
Lead Security Guard
Allied Universal Security Services
10.2020 - 12.2021
Resident Assistant
Tennessee State University
08.2016 - 05.2019
Specialist of Education - Counseling
Middle Tennessee State University
Bachelor of Science - Sociology
Tennessee State University
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