Nicholas Vincent
Greensboro,NC
Summary
Customer Service Specialist with over 8 years of comprehensive experience in customer support, inventory management, and logistics. Proficient in leveraging skills like communication, data collection, and Microsoft Office suite to enhance operational efficiency and customer satisfaction. Detail-oriented professional adept at ensuring accurate data handling, verifying medical coverage, and managing inventory, consistently improving service delivery and team productivity.
Overview
8
8
years of professional experience
Work History
Inventory Associate
CarMax
04.2022 - 11.2023
- Transport vehicles for service, ensuring timely and safe delivery.
- Manage vehicle data using computer and handheld devices, ensuring accuracy.
- Prepare cars for display and sale, maintaining high presentation standards.
- Capture and upload vehicle photos to the company website, enhancing online listings.
- Ensured accurate data entry for car inventory, enhancing tracking efficiency.
- Enhanced car sale readiness, reducing setup time by 20%.
- Trained new staff in vehicle prep procedures, fostering team expertise.
- Implemented new software for vehicle tracking, elevating operational standards.
Inbound Voice Team Member (T1) & Customer Support
Headway/ PartnerHero
11.2023 - Current
- Managing inbound calls with precision, accurately identifying & scheduling patients based on their preferred healthcare providers.
- Monitoring and maintaining performance standards, actively participating in initiatives to drive team productivity and service quality.
- Assisting with the training and onboarding of new team members, providing guidance on protocol, adherence, & effective patient communication.
- Collaborate with team members to refine Standard Operating Procedures (SOP) and ensure seamless workflow execution.
- Navigate insurance portals & databases to verify patients benefits and eligibility for services.
- Conduct insurance verification & process medical claims efficiently and accurately by contacting insurance carriers, adhering to industry regulations and guidelines.
- Provide exceptional customer service to patients, insurance carriers, and internal stakeholders.
FedEx Material Handler
FedEx
04.2021 - 09.2022
- Transport freight within the warehouse, ensuring timely and accurate delivery.
- Scanned and loaded packages efficiently, reducing sorting errors.
- Utilized handheld devices to track and manage package locations.
- Streamlined package handling, boosting efficiency and reducing transit times.
- Ensured precise package sorting, enhancing accuracy in shipments.
Front End Lead Cashier
Dicks Sporing Goods
02.2020 - 10.2021
- Managed cash flow and transactions, ensuring accurate and efficient financial operations.
- Resolved customer issues and facilitated returns, enhancing customer satisfaction.
- Trained and mentored new employees in customer service and register operations, improving team performance.
- Handled override transactions, maintaining transaction integrity and reducing errors.
- Provided exceptional customer service, contributing to a positive shopping experience.
- Oversaw front-end operations, ensuring efficient transaction processes.
Customer Service Desk Associate
Lowes Home Improvment
11.2018 - 09.2020
- Assisted customers in locating products and completing transactions, ensuring a positive experience.
- Eagerly assisted customers, ensuring a seamless shopping experience.
- Scheduled deliveries, assemblies, installations, and equipment rentals efficiently.
- Handled returns, exchanges, and other transactions, maintaining accurate financial records.
- Directed phone inquiries to appropriate departments, improving customer satisfaction.
- Enhanced customer satisfaction by efficiently managing service desk operations.
- Collaborated with various departments to streamline customer service processes.
Receptionist/Administrative Assistant
Ready 4 Change, Rehabilitation Facility
07.2016 - 11.2018
- Greet patients, transfer calls, and schedule appointments, ensuring seamless communication.
- Support caretakers with patient assistance, enhancing patient care quality.
- Managed data entry and retrieval, maintaining accurate and up-to-date records.
- Organized and relocated patient and office files, improving office efficiency and accessibility.
- Optimized administrative workflows and improved data retrieval systems.
- Enhanced client satisfaction through effective call handling and appointment scheduling.
Education
High School Diploma -
Walter Hines Page
Greensboro, NC2016
Skills
Customer Service
Standard Operating
Procedures
Insurance Verification
Materials Handling
Inventory Control
Shipping & Receiving
Computer Skills
Customer Care
Technical
Troubleshooting
Supervisor Experience
Microsoft Word
PowerPoint
Excel
Outlook
Claim Filing
Communications
Data Collection
Billing Procedures
Staff Training
Timeline
Inbound Voice Team Member (T1) & Customer Support
Headway/ PartnerHero
11.2023 - Current
Inventory Associate
CarMax
04.2022 - 11.2023
FedEx Material Handler
FedEx
04.2021 - 09.2022
Front End Lead Cashier
Dicks Sporing Goods
02.2020 - 10.2021
Customer Service Desk Associate
Lowes Home Improvment
11.2018 - 09.2020
Receptionist/Administrative Assistant
Ready 4 Change, Rehabilitation Facility
07.2016 - 11.2018
High School Diploma -
Walter Hines Page
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