NICHOLAS VINCENT
Greensboro,NC
Summary
Customer Service Specialist with over 8 years of experience in customer support, logistics, and inventory management. Skilled in communication, data collection, insurance verification, and technical troubleshooting. Detail-oriented and highly adaptable, with proven success improving workflow efficiency, supporting cross-functional teams, and delivering exceptional customer experiences. Recently expanded technical skills through EMT training and HVAC certifications, gaining hands-on mechanical and safety expertise.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Insurance Specialist/Inbound Voice Team Support T1
Headway / Crescendo
11.2023 - Current
- Navigate insurance portals & referrals to conduct insurance verification and process medical claims accurately.
- Manage inbound patient calls and schedule appointments with preferred providers.
- Assist in training and onboarding new team members.
- Participate in refining Standard Operating Procedures (SOPs).
Inventory Associate
CarMax
04.2022 - 11.2023
- Transport vehicles safely for service and display, contributing to a 20% reduction in setup time by improving prep procedures.
- Manage vehicle data using handheld devices and digital tools.
- Trained new staff and supported implementation of new tracking software.
Material Handler
FedEx
04.2021 - 09.2022
- Transport freight within the warehouse, ensuring timely processing.
- Scan, sort, and load packages with accuracy. Maintain accurate package tracking using handheld devices.
- Improve handling efficiency and reduce internal transit times.
Front End Lead Cashier
Dick’s Sporting Goods
02.2020 - 10.2021
- Manage cash flow and front-end operations.
- Resolve customer issues and maintain strong service satisfaction.
- Train and mentor associates in customer service and register/overriding procedures.
Customer Service Desk Associate
Lowe’s Home Improvement
11.2018 - 09.2020
- Assist customers with purchases, returns, and service desk needs. Maintaining accurate financial records for returns and exchanges.
- Schedule deliveries, installations, and equipment rentals.
- Direct calls and coordinate across departments to improve service.
Receptionist / Administrative Assistant
Ready 4 Change Rehabilitation Facility
07.2016 - 11.2018
- Greet patients, schedule appointments, and manage phone communications.
- Support caretakers and assist with patient documentation.
- Improve administrative workflows and the record organization/retrieval processes.
Education
HVAC & Refrigeration Type I - Type II -
Guilford Technical Community College (GTCC)
Greensboro, NC01.2025
EMT Course -
Forsyth Technical Community College
Winston-Salem, NC07-2023
High School Diploma - undefined
Walter Hines Page High School
Greensboro, NC01.2016
Skills
- Customer Service & Support
- Insurance Verification & Claims Processing
- Inventory Control & Logistics
- Technical Troubleshooting
- Standard Operating Procedures (SOP)
- Shipping & Receiving
- Materials Handling
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Data Collection & Billing Procedures
- Staff Training
- HVAC Systems Basics
- Refrigeration (EPA 608 Type I & II)
- Mechanical & Safety Procedures (EMT Training)
Certification
- EPA 608 Refrigeration License – Type I & II
- HVAC Certification
- EMT Course Completion – Forsyth Technical Community College
Timeline
Insurance Specialist/Inbound Voice Team Support T1
Headway / Crescendo
11.2023 - Current
Inventory Associate
CarMax
04.2022 - 11.2023
Material Handler
FedEx
04.2021 - 09.2022
Front End Lead Cashier
Dick’s Sporting Goods
02.2020 - 10.2021
Customer Service Desk Associate
Lowe’s Home Improvement
11.2018 - 09.2020
Receptionist / Administrative Assistant
Ready 4 Change Rehabilitation Facility
07.2016 - 11.2018
High School Diploma - undefined
Walter Hines Page High School
HVAC & Refrigeration Type I - Type II -
Guilford Technical Community College (GTCC)
EMT Course -
Forsyth Technical Community College