Nicholas Waits
Summary
Results-driven professional promotes background developing and managing customer relationships. Accustomed to researching market trends, creating marketing plans, and monitoring account performance. Successful history of maximizing customer satisfaction and achieving revenue goals. Dynamic professional with expertise in managing customer relationships and driving profitable sales growth. Skilled in developing strategies to expand market share, optimize processes, and maximize customer satisfaction. Demonstrated ability to analyze complex data, identify trends, and recommend solutions to increase efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Manager - Logistics
Genpact
09.2023 - Current
- Reduced order processing time through the implementation of an organized tracking system.
- Implemented quality control measures to minimize damaged goods and improve overall product quality.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.
- Analyzed supply chain data to identify opportunities for process improvements and cost savings initiatives.
ACCOUNT MANAGER
State Farm
11.2022 - 06.2023
- Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction and increase profits
- Monitored and reported on key performance indicators to ensure efficient operations
- Researched and identified emerging trends in the industry to better inform account strategies
- Maintained knowledge of company products and made recommendations based on client needs and prices.
ACCOUNT MANAGER, MARKETING
FINAO Management
06.2021 - 11.2022
- Increased communication with the user community via newsletters, dedicated webinars, events, and more
- Developed and implemented marketing plans to support specific goals
- Evaluated content to make sure it satisfied RFP requirements and company brand standards
- Collaborated with sales and customer service teams to develop engaging products and meet financial quotas.
QUALITY CONTROL GENERAL FOREMAN
PCL Solar
04.2020 - 04.2021
- Organized and led a crew of 60 or more people to quality check solar assemblies
- Completed and submitted timecards weekly for all crew members
- Oversaw the mechanical completion of over 11,000 units of solar panel assemblies
- Coordinated remediation efforts across all scopes of completion
- Conducted regular performance reviews with staff, providing constructive feedback and guidance when needed.
SAFETY TEAM LEAD
University of Cincinnati Space Jam
10.2019 - 06.2020
- Participated in ongoing training to enhance own job skills and knowledge
- Identified ways to improve efficiency in operations and implemented process changes
- Performed general maintenance and repair
- Developed departmental objectives, budgets, policies, procedures, and strategies.
MANUFACTURING ENGINEER
Barnes Aerospace
08.2017 - 09.2019
- Oversaw production lines and intervened with repair solutions
- Led projects for the streamlining of manufacturing processes
- Designed fixtures and tooling for production lines and personnel
- Maintained and repaired non-conforming parts to be placed back into production
- Recommended methods for improving utilization of personnel, material, and utilities.
Education
COMPLETED COURSEWORK TOWARDS BACHELOR OF SCIENCE (B.S.) IN AEROSPACE ENGINEERING -
University of Cincinnati
Cincinnati, OHIO01.2021
HIGH SCHOOL HONORS DIPLOMA -
Western Brown
Mt. Orab, OHIO05.2015
Skills
- Management (large & small teams)
- 3D Printing
- SOLIDWORKS/Autodesk/AutoCAD
- Mechanical/Hand Tools Experience
- Communication (Both Written And Oral)
- Statistical Retention
- Cost Reviewing
- Time Management
- Prospecting And Cold Calling
- Product Development
- Client Relations
Timeline
Assistant Manager - Logistics
Genpact
09.2023 - Current
ACCOUNT MANAGER
State Farm
11.2022 - 06.2023
ACCOUNT MANAGER, MARKETING
FINAO Management
06.2021 - 11.2022
QUALITY CONTROL GENERAL FOREMAN
PCL Solar
04.2020 - 04.2021
SAFETY TEAM LEAD
University of Cincinnati Space Jam
10.2019 - 06.2020
MANUFACTURING ENGINEER
Barnes Aerospace
08.2017 - 09.2019
COMPLETED COURSEWORK TOWARDS BACHELOR OF SCIENCE (B.S.) IN AEROSPACE ENGINEERING -
University of Cincinnati
HIGH SCHOOL HONORS DIPLOMA -
Western Brown
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