Nicholas Walker
Jacksonville,United States
Summary
Top-notch professional with extensive experience in job analysis and job evaluation. Skilled in conducting salary surveys and implementing compensation and benefits plans. Collaborative and committed to staying updated on best practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Veteran Benefit Advisor
Department Of Veterans Affairs
01.2024 - Current
- Enhanced client satisfaction by providing comprehensive benefits guidance and tailored solutions to individual needs.
- Streamlined benefits enrollment processes for increased efficiency and improved client experiences.
- Collaborated with insurance carriers to ensure clients received the best possible coverage options and pricing.
- Conducted thorough needs assessments for accurate benefits recommendations, resulting in optimal plan selections.
- Managed extensive caseloads with precision, ensuring timely follow-up and resolution of all client inquiries and concerns.
- Developed customized benefits presentations for diverse audiences, increasing understanding and engagement among participants.
- Served as a knowledgeable resource for colleagues, sharing industry insights and best practices for enhanced team performance.
Assistant General Manager
Twin Peaks
10.2023 - 01.2024
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
- Enhanced team performance by providing regular coaching and feedback to employees.
- Increased sales with targeted marketing promotions and event planning for special occasions.
- Reduced food waste by closely monitoring inventory levels, ordering supplies as needed, and adjusting menus accordingly.
- Ensured compliance with health and safety regulations by regularly inspecting the facility, equipment, and staff practices.
- Boosted employee morale through recognition programs, leading to higher retention rates and improved teamwork.
General Manager of Food Service
Sodexo Magic
05.2021 - 09.2023
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
Food Technologist
Acosta
09.2019 - 04.2021
- Improved product quality by conducting rigorous laboratory tests and analyzing results.
- Developed innovative food products through extensive research on ingredients, processing techniques, and consumer preferences.
- Enhanced shelf life of perishable items by optimizing packaging materials and storage conditions.
- Ensured compliance with regulatory standards by closely monitoring production processes and implementing necessary adjustments.
Food Service Manager
US Army
06.1999 - 07.2019
- Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
- Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Boosted profitability by analyzing sales data to identify popular menu items and adjust offerings accordingly.
- Developed strong relationships with vendors, negotiating favorable pricing on ingredients and supplies.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
Education
Bachelor of Arts - Business Administration And Management
Central Texas
Killeen, TX08.2007
Skills
- Policy Interpretation
- Goal-Oriented
- Claims Handling
- Benefits Administration
- Compliance knowledge
- Ethics and integrity
- Benefits Expertise
Timeline
Veteran Benefit Advisor
Department Of Veterans Affairs
01.2024 - Current
Assistant General Manager
Twin Peaks
10.2023 - 01.2024
General Manager of Food Service
Sodexo Magic
05.2021 - 09.2023
Food Technologist
Acosta
09.2019 - 04.2021
Food Service Manager
US Army
06.1999 - 07.2019
Bachelor of Arts - Business Administration And Management
Central Texas
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