Nicholas Walker

• As a Manufacturing Operations Support Supervisor, roles and responsibilities encompass overseeing the support team of 15 technicians to ensure production efficiency, quality, and safety
• Responsible for all manufacturing support operations including tooling and support
• Support manufacturing fixtures as needed to ensure production continues to move efficiently
• Help develop and maintain a calibration schedule to ensure timely calibration of all critical equipment
• Coordinate with external calibration service providers to ensure compliance with industry standards and regulations
• Key contributor with maintaining ISO certification maintenance by identifying non-conformities and implemented corrective actions to address deficiencies
• Establish clear performance expectations for the support team, resulting in improved accountability and measurable results.
• Analyze performance metrics to identify areas for improvement and implement targeted strategies.
• Review customer feedback regularly, identifying trends in common issues and recommending product enhancements accordingly.
• Mentor junior team members, providing guidance on best practices and professional development opportunities.
• Streamline support processes for increased efficiency and improved response times.

• Responsible for manufacturing process flow and led the flexible workforce that would perform rework in final test and assembly.
• Gathered work procedures and evaluated rework to be completed.
• Coordinated major rework, involving major components being replaced, including chamber and top plate replacements.
• Enhanced product quality through meticulous attention to detail and adherence to company standards.
• Participated in lean manufacturing initiatives that resulted in reduced waste generation and increased operational efficiency.
• Reduced production downtime by proactively addressing equipment maintenance and repair needs.
• Led team of assemblers, providing guidance and support in their daily tasks and professional development.
• Consistently met or exceeded production goals while maintaining high levels of quality assurance throughout the process.

• Direct daily operations, overseeing staff of 45, customer service, and inventory control.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Implemented efficient workflows and procedures to enhance productivity and customer satisfaction
• Trained and mentored staff to uphold high standards of quality and service
• Managed scheduling, and general maintenance of the restaurant to ensure operational efficiency
• Utilized evidence-based best practices to develop high-quality programming tailored to meet the diverse needs of participating youth.
• Coordinated special events that provided unique experiences for youth participants, enhancing their personal development journey.