Nicholas Wang
Greenville,NC
Summary
Seeking a position in a professional workplace where I can put into action the business and customer service skills I have mastered over the years to ensure that the business is successful, profitable, and safe.
Overview
13
13
years of professional experience
Work History
TSR Supervisor
Focus Services
03.2022 - Current
- Lead teams to achieve goals set.
- Educated agents on proper sales techniques
- Organized spreed sheets and data through excel to reflect performance
- Communicated with multiple departments through teams to resolve issues
- Troubleshot and resolved technical issues with customers to come to a successful resolution
- Maintained schedules
- Trained employees through huddles on new information
- Frequently participated in meetings discussing business requirements, and ensuring information is properly cascaded to my team.
Customer Service Agent
Focus Services
12.2020 - 03.2022
- Providing crucial information so the customer can make a proper decision.
- Mastered the art of de-escalation for high rate customers.
- Dual trained for both sales and retention.
- Rehearsed in ticketing systems, notating, and using Microsoft office/excel.
- Sold multiple types of packages to all demographics.
Server
Fujisan
02.2015 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Created a positive atmosphere
Floor Associate
Home Goods
08.2014 - 03.2015
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Kitchen Supervisor
Neo China
12.2010 - 10.2014
- Monitored food preparation, production, and plating for quality control.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Controlled food costs and managed inventory.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Trained new employees
- Developed working relationships with customers
Education
High School Diploma -
Panther Creek High School
Cary, NC06.2012
Skills
- Sales Support
- Technical Proficiency
- Cross-functional Collaboration
- Problem Solving
- Team Work
- Multitasking
- Attention to Detail
- Organized
- Combat Training
- Mixed Martial Arts Training
- situational Assessment training
Timeline
TSR Supervisor
Focus Services
03.2022 - Current
Customer Service Agent
Focus Services
12.2020 - 03.2022
Server
Fujisan
02.2015 - 03.2020
Floor Associate
Home Goods
08.2014 - 03.2015
Kitchen Supervisor
Neo China
12.2010 - 10.2014
High School Diploma -
Panther Creek High School
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