Nicholas Wang
Greenville,NC
Summary
Seeking a position in a professional workplace where I can put into action the business and customer service skills I have mastered over the years to ensure that the business is successful, profitable, and safe.
Overview
13
13
years of professional experience
Work History
TSR Supervisor
Focus Services
Greenville, NC
03.2022 - Current
- Lead teams to achieve goals set.
- Educated agents on proper sales techniques
- Organized spreed sheets and data through excel to reflect performance
- Communicated with multiple departments through teams to resolve issues
- Troubleshot and resolved technical issues with customers to come to a successful resolution
- Maintained schedules
- Trained employees through huddles on new information
- Frequently participated in meetings discussing business requirements, and ensuring information is properly cascaded to my team.
Customer Service Agent
Focus Services
Greenville, NC
12.2020 - 03.2022
- Providing crucial information so the customer can make a proper decision.
- Mastered the art of de-escalation for high rate customers.
- Dual trained for both sales and retention.
- Rehearsed in ticketing systems, notating, and using Microsoft office/excel.
- Sold multiple types of packages to all demographics.
Server
Fujisan
Raleigh, NC
02.2015 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Created a positive atmosphere
Floor Associate
Home Goods
Apex, NC
08.2014 - 03.2015
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Kitchen Supervisor
Neo China
Durham, NC
12.2010 - 10.2014
- Monitored food preparation, production, and plating for quality control.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Controlled food costs and managed inventory.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Trained new employees
- Developed working relationships with customers
Education
High School Diploma -
Panther Creek High School
Cary, NC06.2012
Skills
- Sales Support
- Technical Proficiency
- Cross-functional Collaboration
- Problem Solving
- Team Work
- Multitasking
- Attention to Detail
- Organized
- Combat Training
- Mixed Martial Arts Training
- situational Assessment training
Timeline
TSR Supervisor
Focus Services
03.2022 - Current
Customer Service Agent
Focus Services
12.2020 - 03.2022
Server
Fujisan
02.2015 - 03.2020
Floor Associate
Home Goods
08.2014 - 03.2015
Kitchen Supervisor
Neo China
12.2010 - 10.2014
High School Diploma -
Panther Creek High School