Nicholas Warren
Las Vegas,NV.
Summary
Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at team leadership and always working to enhance revenue and boost customer satisfaction.
Overview
5
5
years of professional experience
Work History
General Manager
Medizin
05.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, and schedules
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Observed each employee's individual strengths and initiated mentoring/KPI program to improve areas of weakness.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant General Manager
Planet 13
11.2022 - 05.2023
- Motivated, trained and disciplined employees to maximize performance.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Managed team schedule with eye for coverage needs and individual strengths.
Sales Floor Manager
Planet 13 Las Vegas
04.2019 - 11.2023
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Motivated sales team to exceed sales goals through friendly competition and other incentive programs.
- Effectively manage customer expectations
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Set sales goals and tracked progress using KPI. Rewarded those who hit goals with sample bags
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor of Science - Communication
Arizona State University
Tempe, AZ05.2017
Skills
- Delegation and Supervision
- Handling Complaints and Inquiries
- Sales Leadership
- Team Building and Motivation
- Staff Coaching and Training
- Decision Making
- Relationship Building
- Employee Training
- Positive and Upbeat
- Problem Anticipation and Resolution
Timeline
General Manager
Medizin
05.2023 - Current
Assistant General Manager
Planet 13
11.2022 - 05.2023
Sales Floor Manager
Planet 13 Las Vegas
04.2019 - 11.2023
Bachelor of Science - Communication
Arizona State University
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