Nicholas Warren
Melbourne Beach,FL
Summary
- NASM Certified Personal Trainer.
- USAF Physical Training Leader; 18 months experience.
- Experienced trainer, scheduler, and records manager for over 170 personnel.
- Award Winning Customer Service for Major U.S. Auto Maker.
- Former Staff Sargent, Security Forces, U.S. Air Force.
Overview
20
20
years of professional experience
Work History
Recall Concierge Specialist
Ford Motor Company
Melbourne, FL
05.2022 - 12.2024
- Educate the customer on client products and services.
- Promptly process and answer and/or resolve customer inquiries and concerns, determining the appropriate actions.
- Communicate professional, grammatically correct verbal responses to customer inquiries and concerns.
- Actively listen to the consumer providing answers, while controlling the call to lead the consumer in an efficient professional manner.
Veterans Service Representative
US Department of Veterans Affairs
Philadelphia, PA
03.2015 - 07.2018
- Conducted interviews
- Explained benefit programs and entitlement criteria.
- Identified issues and made claim corrections.
- Gathered relevant evidence.
- Adjudicated benefit claims.
Medicolegal Death Investigator
Weld County Coroner’s Office
Greeley, Colorado
01.2015 - 10.2015
- Conducted death scene investigations detailing scene and body through photography and written reports.
- Interviewed witnesses and law enforcement on scene.
- Assisted Medical Examiner in performing autopsies.
Security Forces Member
Air Force Security Forces
Grand Forks AFB, ND
09.2004 - 09.2010
- Additional duties included Physical Training Leader; conducted physical assessments (BMI and PT tests) as well as led group workouts.
- Scheduling and records management for over 170 employees both military and civilian.
- Planned, coordinated and executed combat skills training for several hundred base personnel for deployments.
- Reviewed, edited, and prepared paperwork (blotters and incident reports) for higher command base wide.
- Operated the 911 emergency line; effectively dispatched and managed patrols to potentially life threatening incidents.
- Coordinated multi-agency responses to emergencies through timely and efficient communication.
- Managed 8-20 flight level personnel daily on a variety of law enforcement and security tasks/situations.
- Oriented, supervised, and trained all newly assigned personnel to the squadron
- Enforced law and prescribed standards of conduct and discipline for approximately 6,300 personnel
- Investigated minor crimes, obtains admissions, confessions, statements of witness and finalizes reports
- Dispatched and dissolved high risk incidents such as domestic violence and suicide threats
Education
BA - History
Metropolitan State University of Denver
Denver12.2013
AAS - Criminal Justice
Community College of the Air Force
08.2008
Skills
- Fitness Training
- Basic Human Anatomy
- Customer Service
- Leadership
- Law Enforcement
- Administrative Experience
- Military Experience
- Medical Records
- Data Entry
- Microsoft applications
Active and Prior Relevant Certifications
- Active NASM CPT
- Active CPR/AED
- Physical Training Leader (Military)
- Train the Trainer (Military)
Timeline
Recall Concierge Specialist
Ford Motor Company
05.2022 - 12.2024
Veterans Service Representative
US Department of Veterans Affairs
03.2015 - 07.2018
Medicolegal Death Investigator
Weld County Coroner’s Office
01.2015 - 10.2015
Security Forces Member
Air Force Security Forces
09.2004 - 09.2010
BA - History
Metropolitan State University of Denver
AAS - Criminal Justice
Community College of the Air Force