Summary
Overview
Work History
Education
Skills
Active and Prior Relevant Certifications
Timeline
Generic

Nicholas Warren

Melbourne Beach,FL

Summary

  • NASM Certified Personal Trainer.
  • USAF Physical Training Leader; 18 months experience.
  • Experienced trainer, scheduler, and records manager for over 170 personnel.
  • Award Winning Customer Service for Major U.S. Auto Maker.
  • Former Staff Sargent, Security Forces, U.S. Air Force.

Overview

20
20
years of professional experience

Work History

Recall Concierge Specialist

Ford Motor Company
Melbourne, FL
05.2022 - 12.2024
  • Educate the customer on client products and services.
  • Promptly process and answer and/or resolve customer inquiries and concerns, determining the appropriate actions.
  • Communicate professional, grammatically correct verbal responses to customer inquiries and concerns.
  • Actively listen to the consumer providing answers, while controlling the call to lead the consumer in an efficient professional manner.

Veterans Service Representative

US Department of Veterans Affairs
Philadelphia, PA
03.2015 - 07.2018
  • Conducted interviews
  • Explained benefit programs and entitlement criteria.
  • Identified issues and made claim corrections.
  • Gathered relevant evidence.
  • Adjudicated benefit claims.

Medicolegal Death Investigator

Weld County Coroner’s Office
Greeley, Colorado
01.2015 - 10.2015
  • Conducted death scene investigations detailing scene and body through photography and written reports.
  • Interviewed witnesses and law enforcement on scene.
  • Assisted Medical Examiner in performing autopsies.

Security Forces Member

Air Force Security Forces
Grand Forks AFB, ND
09.2004 - 09.2010
  • Additional duties included Physical Training Leader; conducted physical assessments (BMI and PT tests) as well as led group workouts.
  • Scheduling and records management for over 170 employees both military and civilian.
  • Planned, coordinated and executed combat skills training for several hundred base personnel for deployments.
  • Reviewed, edited, and prepared paperwork (blotters and incident reports) for higher command base wide.
  • Operated the 911 emergency line; effectively dispatched and managed patrols to potentially life threatening incidents.
  • Coordinated multi-agency responses to emergencies through timely and efficient communication.
  • Managed 8-20 flight level personnel daily on a variety of law enforcement and security tasks/situations.
  • Oriented, supervised, and trained all newly assigned personnel to the squadron
  • Enforced law and prescribed standards of conduct and discipline for approximately 6,300 personnel
  • Investigated minor crimes, obtains admissions, confessions, statements of witness and finalizes reports
  • Dispatched and dissolved high risk incidents such as domestic violence and suicide threats

Education

BA - History

Metropolitan State University of Denver
Denver
12.2013

AAS - Criminal Justice

Community College of the Air Force
08.2008

Skills

  • Fitness Training
  • Basic Human Anatomy
  • Customer Service
  • Leadership
  • Law Enforcement
  • Administrative Experience
  • Military Experience
  • Medical Records
  • Data Entry
  • Microsoft applications

Active and Prior Relevant Certifications

  • Active NASM CPT
  • Active CPR/AED
  • Physical Training Leader (Military)
  • Train the Trainer (Military)

Timeline

Recall Concierge Specialist

Ford Motor Company
05.2022 - 12.2024

Veterans Service Representative

US Department of Veterans Affairs
03.2015 - 07.2018

Medicolegal Death Investigator

Weld County Coroner’s Office
01.2015 - 10.2015

Security Forces Member

Air Force Security Forces
09.2004 - 09.2010

BA - History

Metropolitan State University of Denver

AAS - Criminal Justice

Community College of the Air Force

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Nicholas Warren