Nichole Gray
PFLUGERVILLE, Texas 78660,TX
Summary
At Nichole Grays Lash Studio, I spearheaded initiatives that significantly enhanced customer loyalty and team efficiency, leveraging my expertise in Operations Management and exceptional verbal communication. My strategic approach to staff development and CRM led to notable business growth, embodying a blend of leadership and innovation.
Overview
10
10
years of professional experience
Work History
Executive Recruiter Manager
Nichole Grays Lash Studio
Round Rock, TX
06.2015 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Entered time and attendance logs in preparation for payroll.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Reviewed contracts before signing them on behalf of the organization.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Coordinated pre-employment assessments and background checks for final candidates.
- Coordinated onboarding processes for new hires including background checks, drug screenings.
- Hired employees and processed hiring-related paperwork.
- Provided guidance to newly hired employees during onboarding process.
- Scheduled or conducted new employee orientations.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Ensured compliance with federal, state, and local employment laws throughout the recruitment process.
- Prepared or maintained employment records using human resources management system software.
- Kept company in compliance with EEO requirements.
- Organized applicant drug tests and obtained results.
- Facilitated communication between hiring teams and candidates, providing timely updates.
- Sourced, qualified and conducted screening interviews with job candidates.
- Maintained candidate database through Applicant Tracking System (ATS) for efficient tracking.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Master of Science - Industrial and Organizational Psychology
Walden University
Minneapolis, MN12-2026
Bachelor of Science - Social Psychology
Park University
Austin Texas12-2021
Skills
- Operations Management
- Policy Implementation
- Marketing
- Business Administration
- Expense Tracking
- Strategic Planning
- Staff Development
- Business Development
- Time Management
- Product Management
- Verbal and Written Communication
- Customer Relationship Management (CRM)
- Sales Management
- Business Planning
- Staff Training and Development
- Schedule Preparation
- Complex Problem-Solving
- Recruitment
- Recruitment marketing
- Applicant tracking systems
- Job offer development
- Background checking
- Compliance regulations
- Clerical support
- Screening resumes
- Outbound calling
- Time management
- Job applicant interviews
Timeline
Executive Recruiter Manager
Nichole Grays Lash Studio
06.2015 - Current
Master of Science - Industrial and Organizational Psychology
Walden University
Bachelor of Science - Social Psychology
Park University
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