Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Webster

Augusta,AR

Summary

Dynamic Shift Lead at Fivestar Food with a strong focus on customer service and employee training. Enhanced team performance through effective conflict resolution and supervision, resulting in improved customer satisfaction. Skilled in maintaining workplace safety and optimizing operations, ensuring a productive environment while consistently meeting service standards.

Offering strong leadership capabilities and effective communication skills, eager to learn and grow in this environment. Brings ability to quickly grasp new concepts and proficiency in task delegation and conflict resolution. Ready to use and develop problem-solving and organizational skills in [Desired Position] role.

Overview

1
1
year of professional experience

Work History

Shift Lead

Fivestar Food
11.2024 - 07.2025
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Responded to and resolved customer questions and concerns.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food preparation, production, and plating for quality control.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Served consistent portions following recipes and control standards.

Delivery Driver

Dominos's Pizza
04.2024 - 09.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.

Education

High School Diploma -

Bald Knob High School
Bald Knob, AR
05-2017

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Workplace safety
  • Staff supervision
  • Sales proficiency
  • Rules enforcement
  • Performance improvement

Timeline

Shift Lead

Fivestar Food
11.2024 - 07.2025

Delivery Driver

Dominos's Pizza
04.2024 - 09.2024

High School Diploma -

Bald Knob High School

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