Nicholas Whipps
Austin
Summary
A highly motivated employee with extensive experience in SaaS and software sales. Approaches work with a specialty for personability, professionalism, and tailoring to the needs of the customer. Highly skilled in efficient and effective communication for providing superior client service with a focus on maximizing sales potential.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative - Account Manager
Auctane
Austin, TX
08.2023 - Current
- Onboarded new accounts and ensured a smooth transition from prospect to paying customer within the 30 day trial period.
- Ensured that customers felt confident using our software through deep discovery and maximizing the value that our product can bring to their businesses.
- Met and exceeded monthly quotas consistently by executing our sales process on scheduled meetings/ cold calls.
- Ended Q4 2023 in the Top 2 highest 'time to first touch' metrics in my entire Sales Org.
Inside Sales Representative - Pre-Sales
Auctane
Austin, TX
03.2021 - 08.2023
- Met with and pre-qualified prospective clients interested in using Auctane products: ShipStation and ShippingEasy, through live product demos and sales calls.
- Qualified leads for a trial of Auctane products, ensured a smooth handoff over to Trial Account Managers through clear communication of the clients' needs so that they can be converted into long-term paying customers.
- Regularly met and far exceeded Trial/Conversion goals using my sales skills and up to date knowledge of Auctane products.
- Ended Q4 2022 as the #1 Sales Rep. on my team with 134% to goal for trial accounts and 148% to goal for paid subscribers.
User Success Specialist
Auctane
Austin, TX
09.2020 - 03.2021
- Excelled in live hands-on technical support for users of our software through troubleshooting and an in-depth knowledge of the ShipStation front/backend to provide resolutions to issues in a courteous and timely manner, along with regular follow ups to ensure customer satisfaction.
- Stood out amongst my peers, so much so that I qualified for a promotion to another department as an Inside Sales Representative in the shortest amount of time possible, per company policy at the time. (6 Months)
Franchise Manager
The UPS Store
Austin, TX
09.2017 - 08.2020
- Oversaw day-to-day operations at 2 UPS Store franchise locations in Austin, TX with 6-7 employees under me at any given time.
- Extensive UPS and USPS carrier knowledge to ensure that delivery needs are met for retail customers and corporate accounts alike.
- Responsible for maintaining on-time shipping policies for our various corporate accounts (Amazon, AT&T, Spectrum etc.), retail pack and ship services, and returns per UPS Store policy.
- Processing of insurance claims through UPS Capital to ensure Account/Customer reimbursement in a timely manner.
- Anything and everything that needed to be taken care of concerning day to day operations at either UPS Store location.
Education
High School Diploma -
United High School
Laredo, TXSkills
- B2B and B2C Sales
- Proficient in Google Workspace and Salesforce CRM
- Thrive in Collaborative Environments
- Bilingual in English/Spanish
- Comprehensive Research for Prospect Qualification
- Analytical Problem Solver
- Exceptional Customer Service, Phone, and Email Etiquette
- 4 Years of Extensive SaaS Sales Experience
Timeline
Inside Sales Representative - Account Manager
Auctane
08.2023 - Current
Inside Sales Representative - Pre-Sales
Auctane
03.2021 - 08.2023
User Success Specialist
Auctane
09.2020 - 03.2021
Franchise Manager
The UPS Store
09.2017 - 08.2020
High School Diploma -
United High School