Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Whipps

Austin

Summary

A highly motivated employee with extensive experience in SaaS and software sales. Approaches work with a specialty for personability, professionalism, and tailoring to the needs of the customer. Highly skilled in efficient and effective communication for providing superior client service with a focus on maximizing sales potential.

Overview

7
7
years of professional experience

Work History

Inside Sales Representative - Account Manager

Auctane
08.2023 - Current
  • Onboarded new accounts and ensured a smooth transition from prospect to paying customer within the 30 day trial period.
  • Ensured that customers felt confident using our software through deep discovery and maximizing the value that our product can bring to their businesses.
  • Met and exceeded monthly quotas consistently by executing our sales process on scheduled meetings/ cold calls.
  • Ended Q4 2023 in the Top 2 highest 'time to first touch' metrics in my entire Sales Org.

Inside Sales Representative - Pre-Sales

Auctane
03.2021 - 08.2023
  • Met with and pre-qualified prospective clients interested in using Auctane products: ShipStation and ShippingEasy, through live product demos and sales calls.
  • Qualified leads for a trial of Auctane products, ensured a smooth handoff over to Trial Account Managers through clear communication of the clients' needs so that they can be converted into long-term paying customers.
  • Regularly met and far exceeded Trial/Conversion goals using my sales skills and up to date knowledge of Auctane products.
  • Ended Q4 2022 as the #1 Sales Rep. on my team with 134% to goal for trial accounts and 148% to goal for paid subscribers.

User Success Specialist

Auctane
09.2020 - 03.2021
  • Excelled in live hands-on technical support for users of our software through troubleshooting and an in-depth knowledge of the ShipStation front/backend to provide resolutions to issues in a courteous and timely manner, along with regular follow ups to ensure customer satisfaction.
  • Stood out amongst my peers, so much so that I qualified for a promotion to another department as an Inside Sales Representative in the shortest amount of time possible, per company policy at the time. (6 Months)

Franchise Manager

The UPS Store
09.2017 - 08.2020
  • Oversaw day-to-day operations at 2 UPS Store franchise locations in Austin, TX with 6-7 employees under me at any given time.
  • Extensive UPS and USPS carrier knowledge to ensure that delivery needs are met for retail customers and corporate accounts alike.
  • Responsible for maintaining on-time shipping policies for our various corporate accounts (Amazon, AT&T, Spectrum etc.), retail pack and ship services, and returns per UPS Store policy.
  • Processing of insurance claims through UPS Capital to ensure Account/Customer reimbursement in a timely manner.
  • Anything and everything that needed to be taken care of concerning day to day operations at either UPS Store location.

Education

High School Diploma -

United High School
Laredo, TX

Skills

  • B2B and B2C Sales
  • Proficient in Google Workspace and Salesforce CRM
  • Thrive in Collaborative Environments
  • Bilingual in English/Spanish
  • Comprehensive Research for Prospect Qualification
  • Analytical Problem Solver
  • Exceptional Customer Service, Phone, and Email Etiquette
  • 4 Years of Extensive SaaS Sales Experience

Timeline

Inside Sales Representative - Account Manager

Auctane
08.2023 - Current

Inside Sales Representative - Pre-Sales

Auctane
03.2021 - 08.2023

User Success Specialist

Auctane
09.2020 - 03.2021

Franchise Manager

The UPS Store
09.2017 - 08.2020

High School Diploma -

United High School

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Nicholas Whipps