Nicholas Whitehouse

Experience in Outbound and Inbound Operations.

Outbound:

• Established van-line team to differentiate between outbound and inbound packages.
  Trained team to identify vision stickers, service crosses, and addresses for processing at VSA.
• Collaborated on load and unload operations to uphold certification for one year
• Executed critical administrative functions, conducting safety scans and managing mod punches.

Preload:

• Redesigned unloading process to improve efficiency and establish clear expectations for package handlers.
• Achieved priority metric goals, enhancing productivity in TLH and wrap metrics.
• Led safety committee initiatives to foster a secure work environment.
• Directed integration of Network 2.0 while coaching package handlers on operational changes.
• Guided Express employees in ground operations, detailing package splitting and scanning processes.
• Trained package handlers to effectively adapt to new processes and guidelines

• Assumed linehaul role during new station startup, leveraging extensive driver contacts and experience.
• Championed Multi-Day Van Scan initiative, collaborating with Admin and Package Handlers for accurate data on packages exceeding three days which helped improve the stations customer experience scorecard.
• Developed relationships with Authorized Officers and Business Contacts to enhance customer experience.