Nicholas Whiting

• Taking care of customers having technical issues with their internet and or 3rd party devices.

• Enrolling new fiber equipment into our network and configuring it for service.

• Reserve team lead, Helping other teammates with difficult technical situations.

• Help technicians with virtual support during service calls and installations.

• Configuration of internal Routers for customers.

• Shipping request and returns.

Projects

• Correcting Sales Force, Cambium, and Calix accounts in mass scale to have consistent information from database to database.

• Testing for new Sales Force changes to implement more consistent documentation and to improve overall efficiency of data collection per case.

• Scanning sites by high retransmission and Frame Utilization to improve network quality and lower retransmission of data to sectors of towers and setting up service appointments to improve the signal of PTMP radios.

• Shipping and deployment of new computers to local and remote workers.
• Laptop decommissions and repairs.
• Worked with HP and Dell vendors for on site repairs.
• AD-User changes.
• Desk installations and setups.
Projects
• NAS deployment, updating network equipment,(routers and switches), and server deconstruction.