NICHOLAS WILDER
Peoria,AZ
Summary
Enthusiastic in assisting with customer needs. Comfortable engaging with individuals either through phone calls or face-to-face. Eager to learn new skills and utilize them to the benefit of all involved.
Overview
6
6
years of professional experience
Work History
ASSISTANT MANAGER/RELIEF MANAGER
Big 5 Sporting Goods
Phoenix, AZ
03.2021 - 01.2022
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Issued receipts and processed refunds, credits or exchanges.
- Monitored security and handled incidents calmly.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Paralegal
Lexington Law Firm
Phoenix, AZ
08.2017 - 03.2019
- Educate clients about the credit repair process
- Elucidate clients on various ways factors that may affect positive and negative changes to their credit
- Provided updated credit reports
- Assist clients with outstanding balances
- Set up repayment schedule or any past due balances
- Come up with affordable solutions to allow them to meet their credit repair goals.
SALES ASSOCIATE/EASYTECH ASSOCIATE
Staples
Phoenix, AZ
08.2014 - 02.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
- Ran diagnostic on customer computer to resolve issues
PARCEL ASSISTANT
Fed Ex Smartpost
Phoenix, AZ
05.2013 - 07.2014
- Loaded parcels on to outbound trucks
- Unloaded inbound truck
- Sorted parcels to their correct destination
- Secured pallets to be loaded in to truck
- Maneuvered pallet jacks to load trucks
Education
High School Diploma -
Raymond S. Kellis
Glendale, AZ05.2011
Skills
- Security risk Management
- Policies and Procedures
- Employee Training
- Inventory Stocking
- Customer Relations
- Service Minded
- Till Counting
- Point of Sale Software
- Active Listening
- Problem Anticipation and Resolution
- Sales Tracking
- Incident Reporting
Timeline
ASSISTANT MANAGER/RELIEF MANAGER
Big 5 Sporting Goods
03.2021 - 01.2022
Paralegal
Lexington Law Firm
08.2017 - 03.2019
SALES ASSOCIATE/EASYTECH ASSOCIATE
Staples
08.2014 - 02.2017
PARCEL ASSISTANT
Fed Ex Smartpost
05.2013 - 07.2014
High School Diploma -
Raymond S. Kellis
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