Nicholas Williams
San Marcos,CA
Summary
Experienced in operating POS systems, taking orders, managing tables and maintaining smooth customer flows in fast-paced situations. Familiar with training new staff how to complete work quickly. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Cabana Host
Legoland California Resort
05.2022 - 08.2023
- Contributed towards a positive work environment by consistently demonstrating a team player attitude and assisting colleagues whenever necessary.
- Enhanced guest satisfaction by consistently providing prompt and attentive service.
- Streamlined the reservation process, making it more efficient and user-friendly for both staff and guests.
- Trained new team members effectively, contributing towards building a strong workforce capable of providing top-notch service consistently.
- Collaborated with other team members to create a comfortable atmosphere for all guests in the cabana area.
- Streamlined food and beverage delivery by efficiently coordinating with kitchen staff.
Associate
In-N-Out Burger
09.2021 - 03.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Trained and mentored junior staff on customer service strategies and techniques.
Education
Bachelor of Science - Computer Engineering
California Polytechnic State University-Pomona
Pomona, CA06.2026
Skills
- Team player mentality
- Exceptional communication
- Cleanliness standards
- Flexible schedule availability
- Food and Beverage Service
- Professional Appearance
- Customer Service
- Warm and Friendly
Timeline
Cabana Host
Legoland California Resort
05.2022 - 08.2023
Associate
In-N-Out Burger
09.2021 - 03.2022
Bachelor of Science - Computer Engineering
California Polytechnic State University-Pomona
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