Nicholas Williams
Bradenton
Summary
Dynamic leader with a proven track record at The Fresh Market, adept in enhancing customer experience and streamlining operations. Excelled in staff management and inventory control, fostering a team-oriented environment while boosting efficiency. Skilled in problem-solving and customer service, significantly improving satisfaction and sales outcomes.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
The Fresh Market
08.2023 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Store Manager
Aldis
02.2022 - 07.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Created and maintained safe and secure work environments for employees.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Grocery Manager
Shaws
09.2018 - 02.2022
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Streamlined store operations for more effective staff scheduling and task allocation.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Ensured compliance with local health regulations through diligent sanitation practices and staff training.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
Training Supervisor
WIS
07.2015 - 09.2018
- Assessed new employee skills and strengths to provide customized training.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Evaluated the effectiveness of existing training initiatives using key performance metrics, making data-driven adjustments when necessary.
- Collaborated with company leaders and department managers to determine training needs.
- Empowered employees to take ownership of their own professional growth by providing them with self-paced learning resources and individualized coaching support.
Night Manager
O'Hara Wine and Liquors
07.2012 - 06.2015
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Created nightly shift task lists to assign duties to each employee.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
- Enhanced team performance by providing regular training and promoting a positive work environment.
Education
Diploma - Science And Mathematics
South Community High School
Worcester, MA05.2009
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems
- Employee scheduling
- Hiring and training
- Staff management
- Pricing and markdowns
- Mentoring and coaching
- Display setup
- Loss prevention
- Employee coaching
- Relationship building and management
- Staff scheduling
Timeline
Assistant Store Manager
The Fresh Market
08.2023 - Current
Assistant Store Manager
Aldis
02.2022 - 07.2023
Grocery Manager
Shaws
09.2018 - 02.2022
Training Supervisor
WIS
07.2015 - 09.2018
Night Manager
O'Hara Wine and Liquors
07.2012 - 06.2015
Diploma - Science And Mathematics
South Community High School
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