Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nicholas Wilson

Centralia,WA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Service Specialist

O'Reilly Auto Parts
04.2021 - Current
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Assisted customers in making informed purchase choices and selecting products.
  • Fulfilled customers' special requests for merchandise and delivery times.
  • Attended to customer complaints and processed product return or replacement requests.
  • Processed customer payments, generated bills, and filled out warranty cards.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

Merchandiser

RMSI
10.2021 - 03.2022
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Established strong vendor relationships to maintain and support business.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Collaborated with store managers to determine best placement for merchandise displays.

Bar Manager

Moose Lodge
03.2018 - 10.2021
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
  • Consulted with managers to organize special events and promotions.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Closed out cash register and prepared cashier report at close of business.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Followed strict recipes and drink measurements to minimize product used.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Education

Associate of Applied Science - Welding

Centralia College
Centralia, WA
06.2024

High School Diploma -

Denison High School
Denison, TX
06.2016

Skills

  • Excellent Written and Oral Communication
  • Warehousing Practices and Procedures
  • Good Communication Skills
  • Customer Relations
  • Work Area Inspection
  • Cash Drawer Reconciliation
  • Adaptable to Changing Demands
  • Customer Service
  • Opening and Closing Duties
  • Continuous Improvement
  • Visual Inspection
  • Documentation Skills

Certification

Forklift Certified

Timeline

Merchandiser

RMSI
10.2021 - 03.2022

Retail Service Specialist

O'Reilly Auto Parts
04.2021 - Current

Bar Manager

Moose Lodge
03.2018 - 10.2021

Associate of Applied Science - Welding

Centralia College

High School Diploma -

Denison High School

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