Nicholas Winzer
Ruston,LA
Summary
Motivated kinesiology student seeking internship in physical therapy to gain hands-on experience. Outgoing and friendly with strong drive to succeed. I am responsible and ready to apply the material I learned in my classes in the workplace and learn more about my field of interest. With ten plus years of customer service experience I believe that I am capable of understanding almost anyone's point of view on most subjects. Gifted at working with all types of customers. I am now hoping to take my hard work and dedication into what I love to do the most helping people and exercising.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Circle K
Ruston, LA
06.2016 - Current
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Reviewed completed work to verify consistency, quality and conformance.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Delegated daily tasks to team members to optimize group productivity.
- Analyzed business performance data and forecasted business results for upper management.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between team members in an effective manner.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Answered 3 calls per shift to assist with customer questions and concerns.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
Volunteer
Tacos de Guero
Ruston, LA
06.2013 - Current
- Answered 60 calls per shift to assist with customer questions and concerns.
- Cooking food
- Serving Food
- Counting and depositing money
- Helped with payroll
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Resolved complaints or issues using strong customer service and engagement skills.
- Cultivated relationships and maintained regular communication with nonprofit agencies, schools, and social service agencies to solicit community needs.
- Helped with prep, set up, and breakdown of business
- Participated in team-building exercises to strengthen relationships among volunteers.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Coordinated logistics for special events, such as conferences or workshops.
- Provided assistance to staff in the daily operations of the organization.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Provided guidance and support to employees during their shifts.
Employee Service Representative
True Value Company
Ruston, LA
07.2013 - 02.2016
- Provided customers with technical assistance to ensure proper use of products or services.
- Maintained accurate records of customer interactions and transactions.
- Identified potential sales opportunities while interacting with clients.
- Followed up with customers after their initial contact to confirm satisfaction with the resolution provided.
- Processed orders promptly and accurately according to established procedures.
- Assisted customers in the completion of orders, returns, exchanges, and other customer service related tasks.
- Developed positive relationships with customers through friendly greetings and excellent service.
- Answered incoming calls and emails from customers, providing them with product information and resolving their inquiries.
- Maintained documentation in computer to track inquiries and resolutions at each stage.
- Supported employees dealing with complex situations by understanding needs and organizing satisfactory resolutions.
- Understood and followed oral and written directions.
- Delivered products to customer locations on time.
- Planned and completed group projects, working smoothly with others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered maybe 30 calls per shift to assist with customer questions and concerns.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Kinesiology
Louisiana Tech University
Ruston, LA11-2024
Skills
- Employee Performance Evaluations
- Product and Service Knowledge
- Sales Monitoring
- Employee Scheduling
- Cabinet Installation
- Flooring Construction
- Customer Service
- Supervision and Leadership
- POS Systems
- Store Opening and Closing
- Time Management
- Upselling and Cross Selling
- Incident Reports
- Inventory Counting
- First Aid/CPR
- Conflict Resolution
- Written Communication
- Analytical and Critical Thinking
Affiliations
- workout fives a week
- farm
- landscaping
- tutor kids math
- Microscopy (hobby, no degree)
Certification
Seller Server Course (license to sell alcohol) date completed: 10/20/2023 expiration: 10/20/2027
References
References available upon request.
Timeline
Assistant Manager
Circle K
06.2016 - Current
Employee Service Representative
True Value Company
07.2013 - 02.2016
Volunteer
Tacos de Guero
06.2013 - Current
Kinesiology
Louisiana Tech University