Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Wittwerff

Account Coordinator
Buffalo Grove,United States

Summary

Structured Account Coordinator with strong track record of performance in fast-paced work environment. Expertise in data entry, records management and account management. Tech-savvy individual proficient in Microsoft Office and familiar with computer, fax machine and scanner operations. Methodical and communicative professional committed to delivering unparalleled office support and achieving or exceeding daily goals.

Overview

5
5
years of professional experience

Work History

Account Coordinator

Optum
04.2024 - Current
  • Implemented strategic improvements to account management procedures, increasing overall team productivity.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Increased account retention through proactive outreach and personalized follow-ups, addressing client concerns and needs.
  • Streamlined billing processes, resulting in timely invoicing and improved cash flow.
  • Strengthened client relationships by providing exceptional account management and consistent communication.

Customer Support Specialist IV

Change Healthcare (acquired by Optum April 2023)
10.2022 - 04.2023
  • Served as subject matter expert in claims and refunds, providing guidance to other departments on best practices and industry insights.
  • Collaborated with team members to develop best practices for handling complex refund scenarios.
  • Enhanced claim processing efficiency by streamlining workflow and implementing new procedures.
  • Championed process improvements that resulted in reduced operational costs while maintaining service quality standards.
  • Reduced backlog of pending refunds with meticulous case management and prioritization.

Refund Recovery Coordinator II

Change Healthcare (acquired by Optum April 2023)
08.2019 - 10.2022
  • Maintained accuracy in refund calculations, ensuring compliance with company policies and procedures.
  • Utilized advanced Excel skills for organizing large datasets pertaining to refunds processed, enabling quick retrieval of relevant information when needed.
  • Contributed to development of departmental goals and strategies for improving overall refund operations efficiency.
  • Continuously updated personal knowledge of industry trends and best practices in refund management, applying new learnings to enhance work performance.

Education

Bachelor of Science - Elementary Education

Southern Illinois University Carbondale
05.2001 -

Associate of Science -

College of Lake County
Grayslake, IL
05.2001 -

Associate of Arts -

College of Lake County
Grayslake, IL
05.2001 -

Skills

    Account oversight

    Client Relationship Building

    Exceptional communication

    Technical aptitude

    Teamwork and Collaboration

    Problem-Solving

Timeline

Account Coordinator

Optum
04.2024 - Current

Customer Support Specialist IV

Change Healthcare (acquired by Optum April 2023)
10.2022 - 04.2023

Refund Recovery Coordinator II

Change Healthcare (acquired by Optum April 2023)
08.2019 - 10.2022

Bachelor of Science - Elementary Education

Southern Illinois University Carbondale
05.2001 -

Associate of Science -

College of Lake County
05.2001 -

Associate of Arts -

College of Lake County
05.2001 -

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Nicholas WittwerffAccount Coordinator