Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Woster

Waterloo

Summary

Professional customer service expert with focus on delivering exceptional support and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining customer satisfaction. Reliable and results-driven, always aiming to achieve positive outcomes.

Overview

11
11
years of professional experience

Work History

Customer Support Representative

Grainger WW
06.2019 - Current
  • Identified issues by analyzing customer feedback and implementing solutions.
  • Clarified product details for customers with concise explanations and helpful resources.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.

Seller Support Agent

Grainger WW
06.2019 - Current
  • Enhanced seller experience with timely and accurate information on account management, policies, and procedures.
  • Assisted sellers in navigating the online platform to optimize customer's experience.
  • Managed high volume of inbound calls, consistently maintaining professional demeanor and ensuring quality service.
  • Improved customer satisfaction by efficiently addressing and resolving seller inquiries and concerns.
  • Contributed to organizational goals by consistently meeting or exceeding performance metrics such as call quality, resolution time, and customer feedback scores.

Lead Pawnbroker

Money and more
06.2018 - Current
  • I assist customers in achieving a short term loan with collateral upon their items
  • As well as I help open the store and close the store
  • Some of my daily duties is it maintaining our work environment as well as keeping track of customers and ensuring all of their needs are meet
  • As a lead pawnbroker I need to work with other pawnbrokers and ensuring that we were completing all of our tasks as mandated by management

Second Assistant Manager

Casey's General Store
06.2016 - 05.2018
  • As a second assistant my job was to help maintain the store in cleanliness and orderliness
  • Some of the duties I would need to perform was operating the cash register maintaining and ordering supplies for both the kitchen and the entire
  • Other duties would also include helping customers obtain what they need for the day

Main pizza maker

Casey's General Store
03.2014 - 06.2016
  • In this location of Casey's I would perform all the same duties as I did before hand but begin my training as a second assistant for the job at North Liberty

Education

Applied jewelry professional - Jewelry design and diamond Authentication

Gemological Institute of America
Waterloo, IA
12.2020

High school diploma - Ged

Sumner-Fredericksburg High School
Sumner, IA
06.2012

Skills

  • Customer success management
  • Complaint handling
  • Data management
  • Customer service excellence
  • Organization and recordkeeping
  • Software troubleshooting
  • Attention to detail
  • Problem-solving
  • Teamwork and collaboration
  • Active listening
  • Issue and resolution tracking
  • Friendly and patient

Timeline

Customer Support Representative

Grainger WW
06.2019 - Current

Seller Support Agent

Grainger WW
06.2019 - Current

Lead Pawnbroker

Money and more
06.2018 - Current

Second Assistant Manager

Casey's General Store
06.2016 - 05.2018

Main pizza maker

Casey's General Store
03.2014 - 06.2016

High school diploma - Ged

Sumner-Fredericksburg High School

Applied jewelry professional - Jewelry design and diamond Authentication

Gemological Institute of America

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Nicholas Woster