NICHOLAS XIONG
FOND DU LAC,UNITED STATES
Summary
Dynamic psychology student with three years of diverse experience in customer service and youth mentoring, showcasing exceptional skills in active listening, adaptability, and leadership. Proven track record of inspiring personal growth and success in young individuals while delivering outstanding customer experiences in fast-paced retail environments. Passionate about utilizing problem-solving abilities and conflict resolution expertise to foster positive interactions and drive impactful outcomes. Developed technical skills in precision machining and quality control within high-paced manufacturing settings, demonstrating strong analytical thinking and a commitment to continuous improvement.
Overview
4
4
years of professional experience
Work History
CNC Machine Operator
Mayville Engineering Company
Fond Du Lac, WI
08.2025 - 01.2026
- Operated CNC machines to produce precision components per specifications.
- Conducted regular maintenance on equipment to ensure optimal performance and safety compliance.
- Interpreted technical drawings and blueprints for accurate machine setup and operation.
- Collaborated with team members to troubleshoot production issues and minimize downtime.
CUSTOMER SERVICE ASSOCIATE
Kwik Trip
Fond du Lac, WI
07.2022 - 02.2025
- Developed 2+ years of forming customer-focused skills for delivering exceptional service and ensuring positive customer experiences. Cultivated skills in handling inquiries, resolving issues efficiently, and maintaining a friendly demeanor
- Gained experience in assisting customer products, managing counting daily inventory, and maintaining a well-organized store environment. Skilled in providing customer service, transactions, and a positive shopping experience
- Acquired skills in Cash handling by utilizing basic math skills. Gained Organizational skills to supervise store displays, restock inventory, and keep sales floor tidy
- Gained problem-solving skills such as active listening for customer inquiries in-store or on phone. Trusted with working productively in fast-paced environments for stocking and cashier managing
YOUTH MENTOR
Cesa6
Fond du Lac, WI
06.2024 - 08.2024
- Obtained hands-on experience of inspiring young, problematic individuals toward personal growth and success by nurturing emotional support, leadership, and youth navigate challenges through bonding, 1-1 sessions, and playtime
- Trusted in engaging with kids through educational and recreational activities such as biking, board games, or group play time. Gained skills by engaging in positive behavior through homework and daily chores with clients
- Gained Adaptability by involving youth through various activities and learning experiences by reading or homework. Strong role modeling, conflict resolution through group discussions and reflections of daily activities
Education
BACHELOR'S DEGREE - PSYCHOLOGY
University-of-Wisconsin-Oshkosh
Oshkosh, WI05.2025
HIGH SCHOOL DIPLOMA - undefined
Fond Du Lac High school
Fond du Lac, WI06.2022
Skills
- Customer Service
- Cash Handling
- Problem Solving
- Active Listening
- Inventory Management
- Leadership
- Conflict Resolution
- Adaptability
- Vocal Performance
- Mentoring
- Team Collaboration
- Emotional Support
- Youth Engagement
- Interpersonal Skills
- Proficient in Computers and Operating Systems (Experienced)
- Machine setup
- Quality control
- Computer skills
- Running machines
- Precision measuring
- Quality assurance
- Tool selection
- Setting up machines
LANGUAGES
English (Highly proficient)
Hmong (Novice)
LINKS
https://www.linkedin.com/in/nicholas-xiong-87725a295/: www.linkedin.com.
ADDITIONAL INFORMATION
- STATE SOLO ENSEMBLE TENOR
- Fond du Lac Choir
- Dedication to daily vocal practice, adapting to environment
- Acquiring well-rounded and polished performances such as 'Whither must I wander' by Ralph Vaughan Williams
- Gained skills in presenting, confidence, and tone used to play key roles in performances
Timeline
CNC Machine Operator
Mayville Engineering Company
08.2025 - 01.2026
YOUTH MENTOR
Cesa6
06.2024 - 08.2024
CUSTOMER SERVICE ASSOCIATE
Kwik Trip
07.2022 - 02.2025
HIGH SCHOOL DIPLOMA - undefined
Fond Du Lac High school
BACHELOR'S DEGREE - PSYCHOLOGY
University-of-Wisconsin-Oshkosh