Nicholas Yeagley
Ruskin,FL
Summary
Dynamic Dispatch Manager with a proven track record at Suncoast Building Materials, excelling in workflow and route planning. Enhanced customer satisfaction through effective communication and critical thinking, while streamlining operations to reduce costs. Skilled in fleet maintenance and staff training, ensuring safety and efficiency in all dispatch activities.
Overview
7
7
years of professional experience
Work History
Dispatch Manager
Suncoast Building Materials
11.2022 - Current
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of nine fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Purchasing Assistant
Suncoast Building Materials
11.2024 - Current
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
- Established and managed supplier and vendor relationships.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Managed inventory levels effectively to prevent stockouts and minimize holding costs.
- Resolved discrepancies between purchase orders and invoices promptly, maintaining a high level of accuracy in financial records.
- Maintained documentation for all purchases.
Service Advisor
Tire Kingdom
07.2020 - 11.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Delivery Driver
NAPA Auto Parts - Genuine Parts
06.2019 - 07.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
Car Detailer
Auto Spa America
06.2018 - 06.2019
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Provided exceptional customer service and addressed customer inquiries.
Education
High School Diploma -
East Bay High School
Gibsonton05.2018
Skills
- Workflow planning
- Route planning
- Staff development
- Customer communication
- Manpower planning
- Fleet dispatching
- Effective communications
- Paperwork processing
Timeline
Purchasing Assistant
Suncoast Building Materials
11.2024 - Current
Dispatch Manager
Suncoast Building Materials
11.2022 - Current
Service Advisor
Tire Kingdom
07.2020 - 11.2022
Delivery Driver
NAPA Auto Parts - Genuine Parts
06.2019 - 07.2020
Car Detailer
Auto Spa America
06.2018 - 06.2019
High School Diploma -
East Bay High School
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