Nicholas Zacharia
east northport,New York
Summary
Dynamic Assistant Store Manager with a proven track record at Home Depot, excelling in problem-solving and customer service. Enhanced store performance through strategic merchandising and effective team mentorship, fostering a positive work culture. Recognized for increasing customer satisfaction and streamlining inventory processes, driving operational efficiency and engagement.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Home Depot
01.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Store Manager
Home Depot
03.2020 - 01.2024
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Department Lead
Home Depot
01.2015 - 03.2020
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Communicated with managers of other departments to maintain transparency.
- Led team to achieve high performance standards through consistent coaching and feedback.
Associate
Home Depot
01.2012 - 01.2015
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Northport High School
Northport, NYSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
Home Depot
01.2024 - Current
Assistant Store Manager
Home Depot
03.2020 - 01.2024
Department Lead
Home Depot
01.2015 - 03.2020
Associate
Home Depot
01.2012 - 01.2015
Northport High School
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