Nicholas Zipadelli

• Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
• Resolved complex technical issues for clients, enhancing overall system performance.
• Collaborated with cross-functional teams to develop solutions for recurring technical problems.
• Decreased response times with efficient casefile management and prioritization of urgent issues.
• Authored technical requirement documentation to suit business goals and technological limits.
• Participated in regular team meetings to discuss ongoing cases, share progress updates, and identify opportunities for collaboration.
• Contributed to the development of internal training materials, improving new hire onboarding and ongoing education efforts.
• Improved customer satisfaction by providing timely and accurate technical support to endusers.
• Enhanced team productivity by sharing knowledge, resources, and best practices with colleagues.
• Medium Duty and Powertrain Tech Services
• Expert in PSI, School bus diagnostics and Cummins
• Review casefiles.
• Traveled to Dealership to diagnose hands on engine issues that could not be diagnosed.
• Traveled to Tulsa Bus Plant and delivered presentation on how to reduce plant bus defects.
• Made numerous one note additions as well as worked with engineering on how to reduce PSI warranty costs.
• Created a complete training curriculum for the Legacy Support Group for the PSI product.
• Ran Legacy support meetings, supported all MD engines.
• Efficient with Pico Scope and drive line related issues.
• Currently have hands on training for the following products.

o A-26 A and B

o PSI LPG and Gasoline

o CV

o DLB

o S-13 and T-14

• Created IKNOW articles to help with casefiles and warranty cost deflection.
• Current values

• Troubleshot systems, traced problems and diagnosed root causes.
• Performed vehicle lubrication and DOT safety inspections.
• Assessed equipment for damage, wear, battery life, and fluid levels.
• Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles.
• Currently work on all bus and truck body electrical systems as well as any Navistar and Cummins power plant.
• Certified in Cummins ISB and ISL 9 engines - Cummins X15 training complete except waiting for hands on class for Cummins X15 which has not been offered due to covid restrictions.
• Waiting for Alison transmission certifications on 1000-2000 and 3000-4000 series transmissions.
• Helped lead efforts in a on year PSI Campaign on Durham School busses in the Hartford location where I simultaneously worked with Navistar and PSI engineers to resolve problems with fuel and engine systems on IC Ce propane school bus. Led efforts in the design of the belt reporting tool, including the criteria, functionality, and key data to be reflected.
• Eaton transmission classes and certifications including Precision transmission.
• ASE S1 and S2 (need to be renewed)
• Navistar Master Bus and Truck Certified

• Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.

• Trained new dairy clerks on rotation systems, product management and customer service.
• Supported store reputation for quality by adhering to strict food safety guidelines during daily operations.
• Stayed current with present, seasonal and special promotions.
• Dealt with payments, invoices and product rotations for [Number] products.
• Handled large dairy section by maintaining section cleanliness, product rotation and displays.
• Refilled displays and dispensers with variety of recipe cards, product coupons and information on complimentary foods.