NICHOLAS A. MONTES
Houston
Summary
Dynamic and results-driven professional with extensive experience in business development and team leadership. Proven ability to identify growth opportunities, build lasting client relationships, and exceed performance targets across diverse industries. Skilled in communication, problem-solving, and strategic planning, with a commitment to delivering high-impact solutions. Adaptable and forward-thinking, consistently achieving success in fast-paced environments and competitive markets.
Overview
6
6
years of professional experience
Work History
Business Development Representative
Aspen Fiber Networks
06.2024 - 12.2024
- Utilized CRM software to create opportunities and leads and input data.
- Created strategies for generating new business opportunities through cold calling, emailing, and networking.
- Utilized CRM software tools to track progress against KPIs.
- Used effective sales and inbound and outbound telephone techniques to build client relationships and uncover product and service needs.
- Provided customer service support to existing clients to ensure satisfaction.
- Analyzed customer feedback to improve product features, pricing models, and sales approaches.
- Developed and maintained relationships with key stakeholders to achieve sales targets.
- Built a robust database of leads by researching target companies and contacts online.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Developed business pipeline using cold and warm techniques.
General Manager
United Waterworks LLC
05.2020 - 03.2024
- Supervise team of technicians, ensuring efficient workflow and adherence to quality standards
- Manage inventory levels to optimize operational efficiency and meet customer demand
- Proactively address customer inquiries and concerns, ensuring high levels of satisfaction and retention
- Oversee social media accounts to enhance brand visibility and engage with the community
- Conduct sales activities including lead generation, cold calling, and door-to-door sales, resulting in consistently meeting or exceeding sales targets
- Install and maintain water conditioning equipment, providing expert technical support to customers
- Train new technicians on equipment installation procedures and company protocols
- Perform weekly analysis surveys on new homes to identify water treatment needs and opportunities for sales.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Administrative Assistant
Law Office of Carol Riggs
01.2019 - 05.2020
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
High School Graduate -
Cypress Falls High School
06.2023
Skills
- Sales Expertise: Proven success in lead generation, cold calling, and exceeding sales targets
- Customer Relationship Management: Cultivated lasting client relationships, ensuring high satisfaction and retention
- Market Analysis: Conducted surveys to identify business opportunities and adapt sales strategies
- Team Leadership: Supervised and trained team of technicians to optimize workflow and quality standards
- Multilingual: Conversational in Spanish, facilitating effective communication with diverse clientele
- Technical Proficiency: Proficient in Microsoft Office Suite for efficient documentation and data analysis
- Business Development
- Advertising and marketing
- B2B & B2C expertise
- Sales Strategies
- Cold-calling
- CRM management
- Teamwork and collaboration
Timeline
Business Development Representative
Aspen Fiber Networks
06.2024 - 12.2024
General Manager
United Waterworks LLC
05.2020 - 03.2024
Administrative Assistant
Law Office of Carol Riggs
01.2019 - 05.2020
High School Graduate -
Cypress Falls High School
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