Nicholas Krell

Trained and guided team members to maintain high productivity and performance metrics.

• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account business operational needs
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reduced operational risks while organizing data to forecast performance trends.

• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Developed new employees and on-going performance assessment of current employees.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Built relationships with customers and community to establish long-term business growth.