Nicholas Anthony Hernandez
Palm Beach Gardens,FL
Summary
Experienced in large-scale casual dining establishments, hardworking bartender dedicated to maintaining highest standards of customer service and safe food handling practices. Deep knowledge of mixology, well-versed in diverse menu of memorized drink recipes. Commitment to providing exceptional service and creating memorable experience for patrons sets apart in industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
The County Line
09.2023 - 08.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Lead Bartender
Stage
08.2022 - 09.2023
- Responsible for inventory control
- Spirit and cocktail education amongst the staff
- Trained new bartenders on drink preparation and upselling techniques.
- Talked easily with patrons to build rapport and earn repeat business.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Bartender
La Goulue
12.2021 - 08.2022
- Fine dinning service
- Received wine education courses as well as spirit education stage
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Gathered valuable customer feedback post-meal as a means of continually improving upon the quality of our establishment's services.
- Enhanced guest experience by providing warm greetings and efficiently managing reservations.
- Upheld the restaurant''s high standards of etiquette, contributing to a refined dining experience for all guests.
Bartender
Beacon
01.2021 - 12.2021
- Trained new bartenders on drink preparation and upselling techniques.
- Completed regular bar inventories and daily requisition sheets.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Assistant General Manager
Carmine Coal Fire Pizza & Bar
10.2019 - 01.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Succeeded in enforcing COVID regulations while navigating through constantly changing guidelines for small business owners.
Bartender
Carmine’s Coal Fired Pizza
06.2016 - 10.2019
- Mix and serve alcoholic beverages per client request.
- Maintain safe and enjoyable dining and social experience to deliver pleasurable atmosphere and grow regular clientele base.
- Conduct monthly inventory to ascertain proper supply of liquor and bar necessities.
- Maintain cleanliness of bar and organize workspace.
Closing Floor Manager
Nick’s New Haven Style Pizzeria
2015 - 2016
- Supervision of all evening servers and bartenders.
- Duties include; nightly cash-out, end of night cash register reconciliation and deposit.
- Customer satisfaction and constant assurance of food and beverage regulation compliance.
- Managed store inventory and stock levels to maintain availability of products.
- Oversaw supply restocking, area cleaning, and product organization.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Kitchen Manager
Nick’s New Haven Style Pizzeria
2013 - 2015
- All food inventory and product monitoring and ordering.
- Training of new kitchen staff.
- Constant awareness and prevention of product loss.
- Creation and implementation of new menu items.
- Scheduling of all kitchen staff.
Education
High School Diploma -
Spanish River High School
Boca Raton, FL2013
Associate of Arts - Biology
Palm Beach State College
Boca Raton, FLSkills
- Proficient in Mixology
- Suggestive Selling
- Health Codes Compliance
- Monitoring Alcohol Consumption
- Customer Service
- Bar Operations and Logistics
- Supply and Inventory Maintenance
- Hospitality and Guest Service
- Multitasking and Prioritization
- Cash Handling and Management
- Wine Knowledge
- Quality Assurance
- Organized and Detail Oriented
- Team Leadership
- Training and coaching
- Employee Scheduling
- P&L Management
- Motivation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
- Improved team productivity with morale-boosting incentives.
- Resolved product issue through consumer testing.
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Timeline
General Manager
The County Line
09.2023 - 08.2024
Lead Bartender
Stage
08.2022 - 09.2023
Bartender
La Goulue
12.2021 - 08.2022
Bartender
Beacon
01.2021 - 12.2021
Assistant General Manager
Carmine Coal Fire Pizza & Bar
10.2019 - 01.2021
Bartender
Carmine’s Coal Fired Pizza
06.2016 - 10.2019
Closing Floor Manager
Nick’s New Haven Style Pizzeria
2015 - 2016
Kitchen Manager
Nick’s New Haven Style Pizzeria
2013 - 2015
High School Diploma -
Spanish River High School
Associate of Arts - Biology
Palm Beach State College
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