Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Blake Wimberly

Dallas,Texas

Summary

To obtain a management position where my work experience skills can be utilized. QUALIFICATIONS: Responsible, efficient, and flexible. Possess a high degree of dependability and motivation. Mature in judgement and discretion. Excellent leadership and interpersonal skills. Proficient in Microsoft Office.

Overview

13
13
years of professional experience

Work History

File Maintenance Manager

Tom Thumb
Dallas , Texas
01.2019 - Current
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
  • Worked with internal staff to process documents and sent for closing.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.
  • Transmitted documents, organized revisions and tracked changes.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
  • Prepared documents for projects in accordance with project manager, team or client specifications.
  • Converted documents from one application to another.
  • Reviewed document management protocols and user activities against internal records policies and document management standards.
  • Assisted with document troubleshooting and recovery of corrupt documents and files.
  • Managed file archival and information retrievals.
  • Worked with internal team members to remedy issues with preemptive solutions.
  • Assisted in continuous improvement activities while developing and maintaining resulting documents.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Promoted efficient document processing by maintaining orderly and clean control room.
  • Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
  • Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
  • Remained informed on current regulations, especially concerning research industry and document creation.
  • Utilized Software to scan and clean up project documents.
  • Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
  • Collaborated across departments and levels of management to gain consensus on procedural documentation.
  • Prepared documents, such as contracts, statements of work, budgets, non-disclosure agreements and appendices.
  • Gathered, reviewed and input Area of expertise reports each day using Type software.
  • Completed transmittal logs and stored in files for specified durations.
  • Established, improved and reinforced document management systems to handle current and expected requirements.
  • Uploaded company procedures and policies to EDMS, routing for approval and training.
  • Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
  • Managed training courses, setup and maintenance for document control systems.
  • Communicated with clients to review contracts, answer questions and determine special circumstances.
  • Completed, configured, and revised engineering change orders.
  • Manipulated and converted documents to meet needs of individual personnel or projects.
  • Created and maintained user accounts and properly routed documents for approval and training.
  • Reviewed and approved all client contracts prior to submission.
  • Analyzed contract documents to identify ambiguity and conflicts between documents and specifications.
  • Built and updated diverse documents, charts, tables and mail merges using various programs.
  • Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork each Timeframe.
  • Oversaw creation, routing and data input of bills of materials, ECOs, ECRs and ISO documents.
  • Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
  • Provided leadership vision, direction, development and maintenance of multiple complex and high priority contracts between company and business partners, vendors and suppliers.
  • Verified continuity among corporate and divisional work teams by documenting and communicating actions, irregularities and continuing needs.
  • Monitored and created control reporting to track performance of system and process integrity, vendors, internal workflows and SLAs.
  • Supported end-user access requirements by establishing compliant systems and effective access policies.
  • Created and implemented new process to reduce cycle time in approving design plans and engineering change requests.
  • Developed and executed system implementation plans to permit integration of users and documentation for company mergers.
  • Developed and edited template contracts with changes in company's service lines or new developments.
  • Assessed impact of emerging technology and system upgrades on workflow.
  • Provided training to contract development teams on proper responses and areas of flexibility within contracts.
  • Led development and review of contractual documents binding relationship between company and clients, partners, vendors and employees.

Assistant Manager

Albertsons Companies, Inc, Tom Thumb
Dallas, Texas
04.2015 - 01.2019
  • Assist the Department Manager in directing and controlling the operation of the Food Services Department, including supervising and training personnel
  • Supervise ordering, receiving, storing, stocking, pricing and merchandising of all products
  • Ensure that all sales of products are processed properly
  • Direct and control total operations in the absence of the Department Manager
  • Encourage and maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, courteous customer service
  • Handle customer relations
  • Promote the Company’s philosophy of personalized service
  • Engage in suggestive selling and other sales techniques
  • Assist with organizing and directing day-to-day operations of the Department
  • Conduct daily inspections of work area to ensure compliance with product quality, sanitation, safety, and security requirements
  • Initiate and ensure corrective action as required
  • Assist in the performance of all Department duties as needed, including receiving, stocking, pricing, facing, storing, and rotating products
  • Assist Manager with scheduling Department associates to ensure adequate coverage and service levels
  • Direct, motivate, train and participate in the hiring of all Department personnel
  • Ensure all associates are assigned to jobs, instructed in proper performance of work duties and familiarized with Company policies and regulations
  • Monitor associate performance and recommend personnel action such as disciplinary action
  • Build and maintain associate morale
  • Resolve informal associate complaints where appropriate
  • Prevent damage and spoilage of products
  • Assist with establishing procedures as required for implementation of Company policies and/or Store Director instructions
  • Implement emergency procedures in the event of equipment and computer software malfunctions
  • Responsible for performing all job duties with honesty and integrity
  • Perform other necessary and required duties and responsibilities.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.

Lead Cashier

Sprouts Farmers Market
Dallas, Texas
10.2017 - 06.2018
  • Responsible for the supervision of a team of cashiers, providing training, hiring, monitoring, and assistance with operational issues
  • Proactively visiting points of sales locations providing direction and support to Cashiers and Baggers
  • Ensured excellent customer service is provided to guests
  • Assist in potential customer assistance issues while maintaining visibility of the exit doors for security and loss prevention issues
  • Assist in the selection of and the training of new cashiers
  • Take necessary steps for disciplinary actions, which included directly administering discipline, participating in disciplinary actions, or providing input to the Store Manager
  • In charge of assigning store sweeps, monitor/maintain cash register supply levels, and also maintain cleanliness standards of Front-End area
  • Duties also included scheduling and overseeing the proper execution of appropriate meal and rest breaks pursuant to company policy and state requirements
  • Performed general office duties such as data entry, writing reports, answering phone calls, and any other essential duty as requested.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Mentored other store employees in customer service and assistance to help improve overall satisfaction.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Built effective training and coaching strategies to optimize team performance.
  • Directed team of Number cashiers to maximize performance and deliver exceptional service to every customer.
  • Trained as Job title and provided back-up coverage to provide customers with optimal support.
  • Evaluated professionalism of checkouts every Timeframe and kep team members on top of cleaning tasks.
  • Processed checks, cash and credit purchases or refunds.
  • Restocked and organized merchandise in front lanes.
  • Increased customer loyalty and retention.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Oversaw group of Number cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Received and processed customer payments.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Analyzed purchases for signs of fraud.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Developed standard operating procedures.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.

Head Cashier

Whole Foods Market
Dallas, Texas
10.2005 - 06.2009
  • Provide leadership and support as a Lead for members of the Front-End team including assisting customers during the check-out process, performing all cash register functions, bagging groceries, and working at the customer service desk
  • Perform work to maintain attractive customer service displays and support the regional Customer Service vision
  • Ensure a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times
  • Perform job duties in accordance with team and store Standard Operating Procedures
  • Be prepared and execute work duties, support core values, goals, and store programs and initiatives
  • Observe and maintain adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department
  • Performed other duties as required.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed checks, cash and credit purchases or refunds.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Helped customers complete purchases, locate items and join reward programs.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Increased customer loyalty and retention.
  • Analyzed purchases for signs of fraud.
  • Oversaw group of Number cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Directed team of Number cashiers to maximize performance and deliver exceptional service to every customer.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Built effective training and coaching strategies to optimize team performance.
  • Trained as Job title and provided back-up coverage to provide customers with optimal support.
  • Developed standard operating procedures.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
  • Evaluated professionalism of checkouts every Timeframe and kep team members on top of cleaning tasks.

Cash Office Associate

Publix
Palm City, FL
05.2002 - 10.2003
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Offered basic technical support for clients on wide range of company products.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.

Education

General Studies

El Centro College

Career Diploma - Plumbing

Penn Foster College

High School Diploma - undefined

Rockwall High School

Skills

  • SOFTWARE/HARDWARE:
  • Microsoft Office (Word, Excel, PowerPoint, Outlook), scanner, fax
  • Machine, calculator, printer, copier, point-of-sale machines, iOS
  • Customer Needs Assessments
  • Pricing Changes
  • Cash Register Operations
  • Requirements Management
  • Store Layouts
  • Customer Experience
  • File Maintenance
  • Quality Assurance
  • Closing Procedures
  • Price Auditing
  • Store Merchandising
  • Clearing Understanding
  • Security Standards
  • Event Sales
  • Filing Procedures
  • Credit Card Transaction Processing
  • Company Standards
  • Protocol Management
  • Special Projects
  • Processing Documents
  • Project Management
  • Promotions Programs
  • Loss Prevention Strategies
  • Regulatory Requirements
  • Consultative Sales Approach
  • Multitasking Skills
  • Quality Control
  • Handling Materials
  • Safety Regulations
  • Safety Meetings
  • Safety Audit
  • Audit Support
  • Digital Filing
  • Inventory Control
  • Systems Implementations
  • Training Procedures
  • Warehouse Processes

Timeline

File Maintenance Manager

Tom Thumb
01.2019 - Current

Lead Cashier

Sprouts Farmers Market
10.2017 - 06.2018

Assistant Manager

Albertsons Companies, Inc, Tom Thumb
04.2015 - 01.2019

Head Cashier

Whole Foods Market
10.2005 - 06.2009

Cash Office Associate

Publix
05.2002 - 10.2003

General Studies

El Centro College

Career Diploma - Plumbing

Penn Foster College

High School Diploma - undefined

Rockwall High School

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Nicholas Blake Wimberly