Nicholas Booker
Atlanta,GA
Summary
Self-motivated, dependable, and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Technology.
Overview
7
7
years of professional experience
5
5
Certificattions
6
6
Years of post secondary education
Work History
IT Site Lead
Chime Solutions / VXI Global Solutions LLC
2020.01 - 2023.08
- Support MS Office 365, Active Directory, Citrix Desktop, Avaya Softphone, OKTA, Five9, Cisco AnyConnect, Global Protect, and VMware.
- Assisted in developing and assigning policies via Cisco Umbrella for Work-from-Home Employees.
- Configure, manage, troubleshoot, and install Cisco Catalyst 2960-X switches.
- Lead team of 8, ensuring SLAs are met.
- Create SOPs for technicians and guides for end users to ensure efficiency
- Traveled to different office locations to implement client software rollouts.
- Conducted regular audits of IT systems and procedures to ensure compliance with company policies and industry standards.
- Developed and maintained inventory databases to track asset location, condition, and usage.
- Conducted regular inventory audits to ensure accurate tracking of IT assets
- Reduced inventory shrinkage by 10% through the implementation of new inventory management procedures.
- Used JAMF Pro to manage Mac Minis and MacBooks
IT Administrator Consultant
St. Paul AME Church
2018.07 - Current
- Implemented information technology infrastructure overhauls using Jumpcloud (Directory-as-a-service), Google G-Suite, Avast Antivirus, and Chrome Remote Desktop through cost-effective decisions.
- Designed and Developed new website (http://stpaulamestl.net)
- Manage 30+ HP, Dell, and Apple desktops, laptops, tablets, printers, and digital check scanner.
Education
Master of Science - Cyber Security
Maryville University of Saint Louis
St Louis, MO05.2021
Bachelor of Science - Criminal Justice
Harris-Stowe State University
St Louis, MO05.2018
Skills
- Familiar with: Linux, Wireshark, GoPhish, Crowdstrike, Cisco Umbrella, Cisco CLI, and Jamf Pro
- Technical Analysis
- Project Management
- Management Experience
- Networking
- Security Monitoring
- System Administration
- Incident Response
- Evidence Analysis
- Inventory Management
Certification
- AWS Certified Solutions Architect – Associate, Amazon Web Services (AWS)
- AWS Certified Cloud Practitioner, Amazon Web Services (AWS)
- Jamf Certified Tech - Jamf Pro
- CompTIA A+, CompTIA
- Autopsy Basis and Hands On, Basis Technology
Timeline
IT Site Lead
Chime Solutions / VXI Global Solutions LLC
2020.01 - 2023.08
IT Administrator Consultant
St. Paul AME Church
2018.07 - Current
Master of Science - Cyber Security
Maryville University of Saint Louis
Bachelor of Science - Criminal Justice
Harris-Stowe State University
- AWS Certified Solutions Architect – Associate, Amazon Web Services (AWS)
- AWS Certified Cloud Practitioner, Amazon Web Services (AWS)
- Jamf Certified Tech - Jamf Pro
- CompTIA A+, CompTIA
- Autopsy Basis and Hands On, Basis Technology
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