Nicholas Booker

Description: Participated in Agile and high-intensity projects in IT Operations environments.

• Agile IT Service Management
Utilized Agile methodologies (Scrum, Kanban etc.) and IT Service Management practices in ServiceNow to create Change requests, resolve Incidents, create knowledge articles for Knowledge Management and convert incidents to Problems.
• Linux Administration
Utilized commands and shell scripting to automate tasks, and to administer and maintain reliability of Unix/Linux systems.
• Interfacing AI with Python
Used Python scripting for automation and to interface with AI through conditionals and control statements, data structures, functions, file handling, and conducted prompt engineering through API calls to LLMs like GPT.
• Windows Server and Networking Administration
Managed Active Directory, User and Group Management, used PowerShell for automation, GPOs for policies, Cisco Switching and Routing for communication, Access Control Lists (ACLs) for firewalls and VLANs for logical isolation.
• Cloud and Database Management
Worked with Azure Compute, Storage, Networking, utilized Monitoring and Logging tools, Azure Identity and Security. We worked on Database Design and Modeling, Entity Relationship Diagrams, RDBMS, DML, DDL, Aggregate Functions, Indexes, Subqueries, Views, Azure MySQL, and Backups.
• Information Security
Focused on Vulnerability Scanning and Management, Identity and Access Management, Threat Modeling, Attacker Tactics Techniques and Procedures, IDS/IPS, SIEM solutions, firewalls, and EDR tools.
• Version Control with Git
Managed and tracked changes in source code and collaborative projects using Git. Utilized branching, merging, and pull requests for version control. Automated workflows with Git hooks, managed repositories on platforms like GitHub, and resolved merge conflicts to maintain code integrity and history.

Description: At Turner Chapel AME Church, the Video Production Director role involves leading and managing the video production team, ensuring high-quality live stream broadcasts, creating engaging video content, and overseeing all aspects of video production for church events and services.

• Lead and develop a team of volunteers to produce high-quality video content for live services and social media.
• Revamped the church's branding, creating a new logo and modernizing graphics across all platforms.
• Implemented standardized procedures (SOPs) to streamline workflows and ensure consistent quality in video production.
• Coordinated video and streaming for various church events, including youth services, special events, and funerals.

Description: At Chime Solutions / VXI Global Solutions, the IT Site Lead role involved ensuring the smooth operation and maintenance of IT infrastructure, supporting end-users, and managing a team of technicians.

• Supported MS Office 365, Active Directory, Citrix Desktop, Avaya Softphone, OKTA, Five9, Cisco AnyConnect, Global Protect, and VMware to ensure seamless user experience and productivity.
• Led a team of 8 technicians, providing guidance, training, and mentorship to ensure efficient issue resolution and adherence to service level agreements (SLAs).
• Assisted in developing and assigning policies via Cisco Umbrella for Work-from-Home Employees.
• Configure, manage, troubleshoot, and install Cisco Catalyst 2960-X switches.
• Create SOPs for technicians and guides for end users to ensure efficiency
• Traveled to different office locations to implement client software rollouts.
• Conducted regular audits of IT systems and procedures to ensure compliance with company policies and industry standards.
• Developed and maintained inventory databases to track asset location, condition, and usage.
• Conducted regular inventory audits to ensure accurate tracking of IT assets
• Reduced inventory shrinkage by 10% through the implementation of new inventory management procedures.
• Used JAMF Pro to manage Mac Minis and MacBooks

Description: At St. Paul AME Church, the IT Administrator Consultant role involves overseeing the church's technology infrastructure, providing technical support, and implementing cost-effective solutions.

• Overhauled the IT infrastructure by implementing Jumpcloud (Directory-as-a-Service), Google G-Suite, Avast Antivirus, and Chrome Remote Desktop, resulting in improved security, collaboration, and remote access capabilities.
• Designed and developed a new website (http://stpaulamestl.net) to enhance the church's online presence and communication with its members.
• Managed 30+ HP, Dell, and Apple desktops, laptops, tablets, printers, and a digital check scanner, ensuring their optimal performance and addressing any technical issues promptly.
• Implemented cost-effective solutions for the church's IT needs by identifying and deploying affordable software and hardware alternatives, optimizing resource utilization, and negotiating favorable contracts with vendors.