Nicholas Carpentieri
Orlando
Summary
Reliable team player dedicated to providing the best experience for both customers and coworkers. With strong communication and sales skills, I strive to foster positive interactions and build lasting relationships. I pride myself on being a natural leader, guided by morals and integrity. My positive, can-do attitude drives me to overcome challenges and contribute to our team’s success. I look forward to working together and achieving great results.
Overview
12
12
years of professional experience
Work History
Cashier
Sprouts
04.2024 - Current
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
Hotel Front Desk Clerk
Hilton
04.2021 - 11.2023
- Resolved service-related problems and documented actions in system.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
Driver
Uber
03.2018 - 09.2022
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Coordinated efficient routes to avoid delays and optimize schedules.
Restaurant Waiter
Nicky's On The Bay
01.2017 - 11.2019
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
Restaurant Waiter
Outback Steakhouse
03.2016 - 06.2018
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
Expeditor
Buffalo Wild Wings
03.2013 - 08.2017
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Trained new expeditors and food runners according to company policies and standards.
- Addressed supply problems and developed creative solutions to prevent delays.
- Created and implemented tracking systems to monitor progress and meet deadlines.
Education
Bachelor of Science - Liberal Arts And Sciences
Colorado State University
Fort Collins, CO01-2022
Skills
- Customer Service
- Team Leadership
- Adaptability and Dependability
- POS System Operation
- Store Opening and Closing
- New Hire Training
- Cashier training
- Shift Scheduling
- Positive Attitude
- Policy Enforcement
- Upselling strategies
- Money Handling
Timeline
Cashier
Sprouts
04.2024 - Current
Hotel Front Desk Clerk
Hilton
04.2021 - 11.2023
Driver
Uber
03.2018 - 09.2022
Restaurant Waiter
Nicky's On The Bay
01.2017 - 11.2019
Restaurant Waiter
Outback Steakhouse
03.2016 - 06.2018
Expeditor
Buffalo Wild Wings
03.2013 - 08.2017
Bachelor of Science - Liberal Arts And Sciences
Colorado State University
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