Nicholas D. Casey
Castle Rock,WA
Summary
Looking to branch out into other fields, but bring a strong professionalism with extensive experience in janitorial services, team management, and customer service. Reliable and adaptable, excelling in dynamic settings while focusing on quality and consistency.
Able to improvise and adapt, whether it is with the equipment or a work schedule, I'm flexible to change. Am able to learn quickly and to go the extra mile to do a thorough job in whatever area.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Janitorial Lead
Self-employed
06.2015 - Current
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
- Maintained safe work environment through regular inspections and adherence to safety protocols.
- Enhanced team efficiency by providing clear guidance and hands-on training for staff members.
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement.
- Developed strong relationships with clients, fostering trust and open communication regarding their needs and expectations.
- Implemented efficient waste disposal systems, contributing to a cleaner facility overall.
- Served as a reliable point of contact for clients', concerns, or issues related to janitorial services.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Floor Maintenance Technician
RTS Holdings LLC
09.2011 - Current
- Safeguarded the integrity of delicate surfaces by employing specialized cleaning techniques and products as needed.
- Reduced downtime during floor maintenance tasks by streamlining processes and optimizing schedules.
- Maintained pristine floor conditions for client satisfaction, utilizing appropriate cleaning solutions and tools.
- Provided exceptional customer service by addressing client inquiries or concerns promptly and professionally, contributing to repeat business and strong referrals.
- Maximized value delivered to clients through cost-effective strategies while maintaining high-quality results in floor upkeep services provided.
- Managed inventory levels of cleaning supplies effectively, ordering necessary items in a timely manner to prevent shortages.
- Increased lifespan of flooring materials with regular maintenance, saving on replacement costs.
- Established open lines of communication with clients to address concerns promptly and professionally, fostering positive relationships.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained floor cleaning and waxing equipment.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Delivery Driver
RTS Holdings LLC
03.2015 - 06.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
Entertainer
Self-employed
05.2015 - 04.2020
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
- Developed unique acts for various occasions, ensuring a memorable experience for all attendees.
- Provided exceptional customer service to clients by attentively addressing their questions, concerns, and requests throughout the booking process.
- Refined stage presence techniques to captivate audiences of diverse ages and backgrounds effectively.
- Received numerous positive reviews from clients, resulting in repeat bookings and referrals for new gigs.
- Seamlessly adapted performances to accommodate last-minute changes or unforeseen challenges during live events.
- Received coaching to refine skills and abilities.
- Participated in continued education workshops to enhance performance skills and stay up-to-date on industry trends.
- Used social media to promote events and build audience.
Education
No Degree - Locksmithing
Foley Belsaw Locksmithing
Online06-2025
High School Diploma -
Homeschooled
Longview, WA06-2017
Skills
- Cleaning expertise
- Chemical handling
- Sanitation standards and restroom cleaning
- Waste management
- Window washing
- Pressure washing
- Floor maintenance
- Task delegation and work scheduling
- Team management
- Supervisory experience
- Complaints handling
- Supply management
Timeline
Janitorial Lead
Self-employed
06.2015 - Current
Entertainer
Self-employed
05.2015 - 04.2020
Delivery Driver
RTS Holdings LLC
03.2015 - 06.2022
Floor Maintenance Technician
RTS Holdings LLC
09.2011 - Current
No Degree - Locksmithing
Foley Belsaw Locksmithing
High School Diploma -
Homeschooled
Similar Profiles
Samir AliSamir Ali
Tutor at Self-EmployedTutor at Self-Employed
LISA HYMENLISA HYMEN
Short-term Rental Cleaner at Self-employedShort-term Rental Cleaner at Self-employed
Julie PlanteJulie Plante
Business Coach at Self-employedBusiness Coach at Self-employed