Nicholas Mares
Placentia,CA
Summary
I am a seasoned sales representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. I have a proven track record in exceeding sales goals, growing business and expanding territories. I am accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. I am also an organized and dependable candidate successful at managing multiple priorities with a positive attitude and I am willing to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Specialist
Apple
10.2023 - 05.2024
- Developed strong client relationships through consistent communication and attentive service.
- Maintained Strong AppleCare+ metrics
- Developed strong relationships with the experts, pros, and leadership though consistent communication
- Hungry for feedback to fuel desire to get better every day
Sales Advisor
Best Buy
10.2022 - 10.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Generated new leads through networking and attending industry events.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Sales figures in 2022: $1.8 million & #1 in Membership Generation in the store
Shift Lead (Temp)
Best Buy
11.2022 - 02.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Sony Experience Expert
Best Buy
10.2020 - 10.2022
- Answered next level customer questions about products and services, helped locate merchandise, and promoted key items.
- Responsible for training the home theater team in all aspects of Sony; their products, their company history, and their brand as a whole.
- Maintained the look and feel of the Sony space within the store
- Sale figures in 2021: $1.5 million
- Sales Figures in 2020: $1.2 million
Sales Associate
Best Buy
10.2016 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Package Handler
UPS
08.2016 - 10.2016
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
Youth Group Volunteer
St. Juliana Catholic Church
08.2011 - 06.2016
- Provided positive role modeling for youngsters through dress and personal behavior.
- Coordinated team-building group activities to promote socialization.
- Provided guidance and support to participants to promote memorable experiences.
- Demonstrated positive social skills to build healthy relationships.
- Participated in marketing and fundraising to promote organizational awareness.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
Education
Bachelor of Science - Professional Sales And Marketing
Grand Canyon University
Phoenix, AZDiploma -
Servite High School
Anaheim, CA06.2013
Skills
- Customer Service
- Revenue Generation
- Brand Visibility
- Training
- Converting Leads
- Coachable
- Client Correspondence
- Merchandising
- Business to Business Sales
- Feature Demonstrations
- Client Development and Retention
Certification
- Certified Sony Expert
- Certified Samsung Expert
- Certified LG Expert
- Certified Apple Expert
- Certified Rape Crisis Counselor (2018)
Timeline
Specialist
Apple
10.2023 - 05.2024
Shift Lead (Temp)
Best Buy
11.2022 - 02.2023
Sales Advisor
Best Buy
10.2022 - 10.2023
Sony Experience Expert
Best Buy
10.2020 - 10.2022
Sales Associate
Best Buy
10.2016 - 10.2020
Package Handler
UPS
08.2016 - 10.2016
Youth Group Volunteer
St. Juliana Catholic Church
08.2011 - 06.2016
Bachelor of Science - Professional Sales And Marketing
Grand Canyon University
Diploma -
Servite High School
- Certified Sony Expert
- Certified Samsung Expert
- Certified LG Expert
- Certified Apple Expert
- Certified Rape Crisis Counselor (2018)
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