NICHOLAS FRONZAGLIA
Hellam,PA
Overview
10
10
years of professional experience
Work History
Adoption Caseworker
Children's Home of York
05.2025 - Current
- Monitored case progress for timely completion and compliance with applicable regulations.
- Advocated for clients to assure respected rights and wishes.
- Supported clients and families with empathy and compassion during difficult times.
- Updated client documentation for accurate, compliant and current records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Maintained detailed case histories, metrics and reports to meet strict standards.
Substitute Teacher
SUBSTITUTE TEACHER SERVICE
08.2023 - 05.2025
- Managed classroom environment, helping students learn in absence of regular teachers.
- Maintained discipline and classroom control, fostering safe and positive learning environment.
- Provided classroom teacher with written feedback on results of lessons and student behavior issues.
- Followed existing lesson plans to provide consistent instruction to assigned students.
- Collaborated with other teachers, administrators and staff to provide quality education for students.
Limited Term Clerk
COMMONWEALTH OF PENNSYLVANIA
02.2023 - 05.2023
- Answered phones in a professional manner and addressed inquiries promptly.
- Operated office equipment including computers, printers, copiers, scanners.
- Verified accuracy of all paperwork prior to submitting it for processing.
Substitute Teacher
SUBSTITUTE TEACHER SERVICE
08.2019 - 08.2021
Youth Counselor
YORK COUNTY YOUTH DEVELOPMENT CENTER
01.2018 - 06.2018
- Adhered to confidentiality protocols when dealing with sensitive information related to juvenile cases.
- Enforced rules, regulations, policies, and procedures to ensure a safe environment for both staff members and detainees.
- Evaluated risk factors associated with each detainee in order to determine the most appropriate course of action.
- Provided guidance on personal development issues such as decision making, problem solving, anger management, socialization skills.
Personal Care Associate
KEYSTONE HUMAN SERVICES
05.2017 - 12.2017
- Performed routine checks on vital signs such as blood pressure, temperature and pulse rate.
- Adapted quickly to new procedures or policies as needed.
- Followed safety protocols when transporting clients in wheelchairs or other assistive devices.
- Developed trusting relationships with clients and their families through compassionate caregiving.
- Assisted clients with medication reminders, light housekeeping duties and meal preparation.
Cashier
ROYAL FARMS
05.2015 - 05.2017
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
Education
Bachelor of Arts - History
York College of Pennsylvania
05.2018
Skills
- Verbal and written communication
- Family involvement
- Small group instruction
- Classroom instruction
- Subject matter expertise
- Positive role model and mentor
- Motivating students
- Flexible and adaptive
Timeline
Adoption Caseworker
Children's Home of York
05.2025 - Current
Substitute Teacher
SUBSTITUTE TEACHER SERVICE
08.2023 - 05.2025
Limited Term Clerk
COMMONWEALTH OF PENNSYLVANIA
02.2023 - 05.2023
Substitute Teacher
SUBSTITUTE TEACHER SERVICE
08.2019 - 08.2021
Youth Counselor
YORK COUNTY YOUTH DEVELOPMENT CENTER
01.2018 - 06.2018
Personal Care Associate
KEYSTONE HUMAN SERVICES
05.2017 - 12.2017
Cashier
ROYAL FARMS
05.2015 - 05.2017
Bachelor of Arts - History
York College of Pennsylvania