Nicholas J. Bender
Alma,CO
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
12
12
years of professional experience
Work History
HOA Community Manager
Breckenridge Resort Managers
07.2020 - Current
- Manage a portfolio of 15 HOAs, overseeing each community's financial, administrative, and operational aspects
- Led a team of employees, including administrative staff, maintenance personnel, and vendors, to ensure the smooth day-to-day operations of each HOA
- Develop and oversee annual budgets for each community, ensuring financial stability and cost-effective management of resources
- Ensure strict adherence to all federal, state, and local HOA regulations, bylaws, and CC&Rs, maintaining high legal and ethical standards
- Build positive relationships with homeowners, addressing their concerns and providing excellent customer service, increasing resident satisfaction
- Establish and maintain relationships with vendors and contractors, negotiating contracts, and ensuring quality service at competitive prices
- Implement strategies to improve property values, aesthetics, and amenities within each community, resulting in increased property values and homeowner satisfaction.
Manager
Mi Casa Restaurant
09.2016 - 07.2020
- Oversee employees work in front and back of house to ensure compliance with company polices, regulations and food safety guidelines
- Interviewed and hired new employees
- Managing a staff of over 50+
- Handled customer questions and complaints
- Conducted daily pre-shift meetings to ensure organizational efficiency and ran meetings for employee knowledge and training
- Organized seasonal employee reviews for 25+ staff
- Planned and created drink menu keeping liquor cost under 18%
- Ordering liquor and beer weekly
- Optimized profits by controlling, food, beverage and labor cost on a daily basis and meeting sales goals quarterly
- Walking the floor and conversed with guest ensuring that all needs were being met
- ServSafe and TIPS certified
Assistant Manager
Mi Casa Restaurant
05.2016 - 09.2016
- Developed and maintained a staff that provided hospitable, professional service
- Advising senior managers on staffing needs and personnel issues
- Created and implemented new training material for staff
- Optimized profits by controlling, food, beverage and labor cost on a daily basis
- Efficiently resolved problems or concerns with all guests and staff
Server & Closing Manager
Mi Casa Restaurant
12.2011 - 05.2016
- Demonstrates superior hospitality with guests
- Able to guide guests through entire menu utilizing thorough knowledge of all food and beverages listed
- Trains new employees on a regular basis
- Able to serve 5 table sections while providing superior hospitality to guests
- Due to strong abilities, often have guests and locals request to sit in section
- Very adept with Mi Casa opening and closing procedures
- Able to manage opening and closing money for restaurant, efficient with Aloha program and EDC
- Able to manage tip out for all support staff and servers
- Efficiently able to count all drawers and money bags
Public Relations & Marketing Consultant
Research Institute for Hawaii
08.2011 - 11.2011
- Developed social media plan to encourage involvement of a younger demographic, creating a pilot Facebook and blog site for the organization
- Monitored web and social media sites and conducted online research templates
- Analyzed current and proposed web site structure and content
- From analysis, made and initiated recommended changes
- Updated strategic communications plan
- Developed plan for a major fundraising event for a RIHi/USA-supported museum
- Additional Information
- Served on a young adult three-week mission trip to Kenya
- Built a school classroom in the second largest slum and worked a variety of necessary jobs at an orphanage
Education
Bachelor of Arts - Communications, Public Relations and Advertising
University of Colorado – Colorado Springs
Skills
- Proficient in
- Microsoft Word, Excel and PowerPoint
- Financial Budgeting and Reporting
- Daily Operations Management
- Facility Repair Reporting
- Maintenance Oversight
- Operations Management
- Employee Recruitment
- Property Management
- Staff Management
Timeline
HOA Community Manager
Breckenridge Resort Managers
07.2020 - Current
Manager
Mi Casa Restaurant
09.2016 - 07.2020
Assistant Manager
Mi Casa Restaurant
05.2016 - 09.2016
Server & Closing Manager
Mi Casa Restaurant
12.2011 - 05.2016
Public Relations & Marketing Consultant
Research Institute for Hawaii
08.2011 - 11.2011
Bachelor of Arts - Communications, Public Relations and Advertising
University of Colorado – Colorado Springs
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