Nicholas J. COZZONE
West Chester,PA
Summary
Supply Chain Management student with a minor in Business Analytics and a strong academic background in operations, data analysis, and project management. Seeking opportunities to apply analytical and problem-solving skills to real-world supply chain and business operations.
Overview
5
5
years of professional experience
Work History
Team Lead
Manatawny Green Miniature Golf
Pottstown, PA
05.2021 - Current
- Coordinated customer service, event setup, and facility operations to enhance guest experiences.
- Resolved customer issues with knowledgeable and friendly service, contributing to high satisfaction levels.
- Trained staff, covered shifts, and resolved daily issues to ensure smooth operations.
- Executed daily operational tasks with precision.
- Helped track inventory and assisted with ordering and replenishment to keep operations moving.
- Managed social media posts and promotional messages to support customer engagement.
- Maintained course conditions and assisted with landscaping upkeep and seasonal preparation.
Customer Service Representative
The Carousel at Pottstown
Pottstown, PA
06.2021 - 05.2022
- Assisted customers at the service desk with inquiries and provided product information, ensuring satisfaction and informed purchasing decisions.
- Facilitated large-scale events, including weddings and birthday parties, enhancing guest experiences across multi-venue facilities.
- Operated an antique carousel and assisted guests, contributing to engaging and enjoyable facility operations.
Education
Bachelor of Science - Supply Chain Management, Business Analytics
West Chester University of Pennsylvania
West Chester, PA05-2027
Skills
- Microsoft Office proficiency (Excel, Power BI, PowerPoint)
- Data analysis and visualization
- Python programming basics
- Inventory management
- Customer service
- Event coordination
- Project management
- Team leadership
PROJECTS AND EXTRACURRICULAR
West Chester University
Supply Chain and Business Intelligence Club (SCBIC) — Treasurer
• Serve as an officer of a student organization focused on supply chain, business intelligence, professional development, and industry engagement
• Recipient of first-place certificate for SCBIC Short Case Competition
Timeline
Customer Service Representative
The Carousel at Pottstown
06.2021 - 05.2022
Team Lead
Manatawny Green Miniature Golf
05.2021 - Current
Bachelor of Science - Supply Chain Management, Business Analytics
West Chester University of Pennsylvania