Nicholas J. Mack

• Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
• Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
• Secured vehicle to tow truck and checked all attachments for safe operation.
• Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
• Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
• Fastened chains, straps, covers, and binders to secure load during transit.

Assisted with installation of windows and doors.

Helped deliver and unload doors and windows.

Cleaned windows and removed silicon.

Maintained company vehicle; ensured proper tools and equipment

were stocked daily.

• Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
• Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
• Secured vehicle to tow truck and checked all attachments for safe operation.
• Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
• Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
• Fastened chains, straps, covers, and binders to secure load during transit.

• Kept up-to-date records of work performed on each vehicle, facilitating accurate tracking of completed services and future needs assessment for clients'' vehicles.
• Strengthened client trust and loyalty by maintaining a professional demeanor and staying current with industry best practices.
• Reduced wait times by managing appointments effectively while balancing walk-in customers'' needs.
• Demonstrated adaptability by efficiently performing multiple tasks, including oil changes, filter replacements, fluid checks, and tire rotations based on workload demands.
• Delivered top-notch customer experiences by explaining services performed, answering questions, and offering relevant recommendations based on vehicle condition assessments.
• Ensured a positive customer experience by providing timely, high-quality service tailored to each vehicle''s specific needs.
• Developed strong relationships with customers by providing exceptional service and addressing any concerns or questions they had about their vehicle''s maintenance needs.
• Increased overall efficiency by performing oil changes and lubricating vehicles in a timely manner.
• Ensured safety standards by adhering to company guidelines and protocols for proper disposal of hazardous materials.